IT Technician

Our mission relies on a team full of inspiring, customer obsessed people, and we’re looking for an IT Technician with a genuine interest in technology and experience supporting Windows and Microsoft 365 to provide first-line IT support across Quickline.

Could that be you? If solving technical problems and helping colleagues gets you out of bed in the morning, and keeping our systems secure, reliable and easy to use puts a smile on your face, then we would love to find out more about you.

This role is based onsite at our Willerby office, Hull.

Here’s why you’ll love this role…

• Be the first point of contact for IT incidents and service requests, supporting colleagues across Quickline

• Diagnose and resolve common device, account, application and connectivity issues

• Build, configure and deploy laptops, desktops, mobile devices and other equipment

• Support joiners, movers and leavers, while maintaining accurate asset and stock records

• Develop your technical knowledge by working alongside the Service Desk, SPMC and wider Engineering teams

You have a genuine interest in IT and want to build a career in technical support

• Supporting Microsoft Windows and Microsoft 365 is something you feel confident doing

• Clear communication and a helpful approach allow you to support both technical and non-technical colleagues

• A calm, methodical mindset helps you troubleshoot issues and manage a busy workload

• You’re organised, security-conscious and able to travel regularly between Quickline sites, * Active Directory (Line)
• Communication Skills (Key)
• Information Technology Education
• Maintenance Activities
• Microsoft Office (Entry)
• Microsoft Windows OS (Win)
• Networking Skills (Wan)
• Problem Solving (Process)
• Self-Motivation
• Technical Support (IT)

Health Cashback Scheme - Can claim back prescription, GP and optician charges, therapy allowance, private outpatient consultations, EAP, 24/7 remote GP service, member discounts.

• 25 days annual leave + bank holidays, your birthday, house move and wedding day off.

• Option to buy or sell up to 5 additional days annual leave

• Enhanced Paternity/Maternity/Adoption leave

• Life Assurance

• High Street Shopping Discount Scheme - Holidays, food and drink, insurance, sport, tech, high street, Ikea, M&S, cinema etc.

• Free Parking on site.

• Regular ‘Lunch & Learns’

• Social Events - Summer and End of Year parties etc.

• Core Value Awards - Regular opportunities to win!

We’re Quickline, and we believe everyone deserves great internet. Whoever you are, wherever you are and whatever you do online - our customers are at the heart of everything we do. So we’re on a mission to provide lightning fast, reliable broadband that reaches the places other providers leave behind.