Content Designer

Content designers are responsible for writing the content that will help users. You will work with Interaction Designers, User Researchers, Developers.

As a Content Designer you will be responsible for:

• Writing, editing and publishing high quality content that meets user needs and creates outstanding digital services that users prefer to use

• Communicating credibly with a wide range of people inside and outside of Mercator

• Making sure customer journeys are the best they can be

• Managing relationships with subject matter experts to make sure content is accurate

• Being accountable for delivering content assets that are accurate, timely, high-quality (based on insight and outputs of user testing, relevant to audience, easily understood, search engine optimised) and to the department’s style

• Being accountable for choosing the best format for displaying information to the user - if we don’t have one, we’ll want you to suggest ideas or identify the gap

• Monitoring the performance of content and tools and working with the Product Manager and a multi-disciplinary team to understand user behaviours and feedback

• Identifying ways to improve the content and iteratively improving the product

• Being at ease working in an agile environment with rapidly changing deadlines, workloads and goals and collaborating with others as part of an agile team

Mercator is seeking a dynamic, forward-thinking?Content Designer with excellent communication skills who can help Mercator in its continued transformation. You will be open-minded, happy to work on your own or as part of a team and want to learn new technologies and promote best practice., You will need:

• Extensive experience of writing for the web, with proven ability of creating content that is accessible and usable

• Exceptional skills in convincing people that user needs and a usable approach is the only way to present information

• Proven experience in using metrics and user feedback to define/refine content

• Proven experience of working within a web application development environment, proficient in writing markdown, picture sourcing and editing

• Experience in choosing the best format for displaying information to the user

*Applicants must have the right to work in the UK and the ability to pass BPSS vetting