Personal Computer Technician

Job Summary The Personal Computer Technician is a field technician responsible for providing on-site technical support for hardware, software, telecommunications, and network systems. This role includes installing, troubleshooting, and repairing equipment and infrastructure to ensure optimal functionality. Essential Functions + Supports IT hardware, including but not limited to, desktops, laptops, thin clients, mobile devices (cell phone, tablet, etc.), mobile carts, printers, scanners. + Installs and maintains hospital IT systems, networking equipment, or telecommunications systems. + Assists with troubleshooting software and network based issues. + Moves IS assets and coordinates all equipment moves with other service departments as needed. + Ensures information security by securely disposing of devices with local hard drives. + Supports software, including but not limited to, desktops, laptops, thin clients, mobile devices (cell phone, tablet, etc.), mobile carts, printers, scanners. + Ensures that all corporately used mobile devices are encrypted to ensure the integrity of information security. + Provides service through remote control software for

licensed equipment and utilizes alternative remote control solutions (EX join.me) as needed for non-organizational assets. + Provides high quality customer service. + Performs other duties as assigned. + Maintains regular and reliable attendance. + Complies with all policies and standards. Qualifications + Associate Degree in computer science, electrical engineering, telecommunications or related field preferred + certification in Certified Electronics Technician (CET) preferred + 0-1 years of experience with hospital information systems preferred Knowledge, Skills and Abilities + Ability to replace malfunctioning components in computers, network devices, or telecommunications equipment. + Familiarity with routers, switches, modems, servers, telecommunication towers and other IT or communications equipment. + Ability to install and configure various types of software, including network monitoring tools and diagnostics software. + Strong attention to details. + Ability to troubleshoot customer issues. + Ability to work independently and be a team player. + Ability to work in a fast-paced environment. + Excellent customer service skills. + Ability to solve technical problems quickly and efficiently.