Information Technology Manager

This role will serve as the primary technology resource for the Washington, DC office while supporting several executive and family office environments throughout the DMV area. The position combines network infrastructure administration, Microsoft 365 administration, executive support, vendor management, and hands-on troubleshooting.

The ideal candidate is highly technical, customer-focused, and comfortable rolling up their sleeves to solve problems in both corporate and residential environments.

Key Responsibilities

• Administer and support Microsoft 365 environments, including tenant administration, security, identity management, and endpoint management
• Manage and troubleshoot complex network environments across corporate offices and executive properties
• Support Meraki switches, wireless networks, access points, and Palo Alto firewalls
• Design, implement, and maintain secure network infrastructure solutions
• Provide white-glove technology support to senior executives, family office stakeholders, and household staff
• Coordinate with third-party vendors supporting AV systems, security systems, telecommunications, and networking infrastructure
• Troubleshoot connectivity, performance, and infrastructure issues across multiple sites
• Support Windows, macOS, iOS, and mobile device environments
• Assist with office expansion initiatives, infrastructure deployments, and technology projects
• Maintain documentation, standards, and operational procedures
• Travel throughout the DMV area to support executive residences and office locations as needed, * Private Equity Firms
• Wealth Management Organizations
• Law Firms
• Professional Services Firms
• MSPs supporting executive and residential environments
• Enterprise Infrastructure or Network Engineering backgrounds

• Strong hands-on experience with network administration and infrastructure support
• Experience managing Meraki networking environments
• Experience administering Palo Alto firewalls
• Microsoft 365 administration and security experience
• Strong troubleshooting experience across networking, systems, and end-user technologies
• Experience supporting executives, VIP users, or high-touch client environments
• Ability to manage multiple priorities and work independently
• Excellent communication and customer service skills

Preferred Qualifications

• Azure administration experience
• VMware experience
• Experience xrbllit supporting residential, estate, family office, or multi-site environments
• Microsoft certifications related to Microsoft 365 or security
• CCNA or other networking certifications
• PowerShell scripting experience, * Strong networking expertise
• Executive presence and professionalism
• White-glove customer service mindset
• Resourcefulness and initiative
• Ability to operate independently
• Collaborative and team-oriented approach
• Comfortable working in highly visible, client-facing environments