Help Desk Specialist

The Desktop Support Specialist Level 3 is responsible for delivering high-quality technical support to end users across the organization’s large, corporate enterprise.

Maximise your chances of a successful application to this job by ensuring your CV and skills are a good match.

This role ensures the smooth operation of desktops, laptops, peripherals, and meeting technologies, with a strong emphasis on customer service, responsiveness, and technical excellence.

The position includes support for VIPs and executives, remote and onsite staff, and requires the ability to communicate effectively with both technical and non-technical personnel., * Provide technical support to end users on the standard operation of core systems, including hardware, software, and peripherals.

• Diagnose and resolve issues with laptops, desktops, printers, mobile devices, and other IT equipment.
• Maintain and meet individual service level agreements (SLAs), quality targets, and customer satisfaction objectives.
• Communicate technical information clearly and effectively to both technical and non-technical audiences.
• Document support activities, resolutions, and maintain accurate records in ticketing systems.
• Collaborate with other IT teams to escalate and resolve complex issues.
• Perform other duties as assigned based on evolving business needs.

• Strong communication skills - verbal, written, and interpersonal.
• Proven experience with 2-4+ years in a customer service-oriented technical support role in a corporate setting.
• Demonstrated ability to troubleshoot and resolve hardware and software issues.
• Experience in a fast-paced, corporate IT environment.
• Familiarity with networking fundamentals, including Wi-Fi, VPNs, and remote access tools.
• Proficiency in supporting Microsoft Windows OS, M365 apps and Office applications, and desktop/laptop hardware.
• Familiarity with mobile device support.

Soft Skills:

• Strong work ethic and reliable, punctual attendance.
• Ability to exercise sound judgment and make decisions independently.
• Strong organizational skills and attention to detail.
• Effective written and verbal communication skills
• Deadline driven with the ability to track multiple tasks simultaneously.
• Adaptable to shifting priorities

Preferred Qualifications:

• Experience with ITIL-based support processes and ticketing systems (e.g., ServiceNow).
• Knowledge of MacOS and cross-platform support environments. xrbllit