Onsite Support Engineer - 11014107

ITProposal

Brussel, Belgium

14 days ago

Apply on www.adzuna.be

Prepare application

Role details

Contract type

Temporary contract

Employment type

Full-time (> 32 hours)

Working hours

Regular working hours

Job source

www.adzuna.be

Tech stack

Microsoft Windows Microsoft Outlook Configuration Management Databases Desktop Computing Issue Tracking Systems Virtual Private Networks (VPN) Mobile Application Software Local Area Networks Microsoft Office Networking Basics TCP/IP Wi-Fi Technology

+6 more

Office365 Tablet Computers Peripherals Microsoft InTune Laptops Servicenow

Job description

Provide onsite and remote support for Windows laptops, desktops, and peripherals.
Troubleshoot hardware, software, operating system, and application issues.
Support Microsoft 365 applications, including Outlook, Teams, OneDrive, and Office.
Install, replace, upgrade, and manage IT devices and assets.
Support Apple iPhones, iPads, and Android smartphones and tablets.
Configure email, VPN, Teams, and mobile applications.
Manage device enrollment and configuration through Microsoft Intune or other MDM solutions.
Support Microsoft Teams Rooms and video conferencing equipment, including displays, cameras, microphones, and speakers.
Perform pre-meeting checks and provide executive meeting support when required.
Coordinate with AV vendors to resolve complex technical issues.
Provide onsite technical assistance to infrastructure, network, security, server, and workplace teams.
Perform cable patching, equipment installation, device replacements, and connectivity checks.
Manage incidents and service requests through ServiceNow or equivalent ITSM tools.
Ensure SLA compliance and maintain accurate asset and CMDB records.
Participate in site audits, technology refresh projects, and operational improvement initiatives.

Requirements

810 years of relevant IT support experience.
Strong knowledge of Windows 10/11 operating systems.
Experience supporting Microsoft 365, Teams, Outlook, and OneDrive.
Hands-on experience supporting Apple and Android mobile devices.
Knowledge of Microsoft Intune and mobile device management.
Experience supporting Microsoft Teams Rooms and meeting room technologies.
Basic networking knowledge, including LAN, Wi-Fi, TCP/IP, and VPN.
Familiarity with ServiceNow or similar ticketing systems.
Strong hardware troubleshooting and IT asset lifecycle management skills.
Excellent communication, customer service, and problem-solving abilities.

Apply for this position

This job is hosted externally. Click below to view the full posting and apply.

Apply on www.adzuna.be

Prepare application

Good distractions

Loading talks and stories from around this role…