IT Junior Support Engineer

We’re looking for an enthusiastic Junior Support Engineer to join the IT team, providing day-to-day technical support and helping keep our systems, equipment and services running smoothly.

This is a great opportunity for someone looking to build their career in IT, gain hands-on experience and develop their technical skills within an established business. You’ll work closely with colleagues across Origin, helping resolve IT issues, supporting users and ensuring our teams have the technology they need to do their jobs effectively.

This is a great opportunity to gain hands-on experience, develop your technical skills and support colleagues across the business. If you’re keen to learn, enjoy problem-solving and want to build your career in IT, we’d love to hear from you!

What you’ll be responsible for

• Provide first-line technical support and assist with resolving helpdesk tickets within agreed service levels.
• Escalate complex support requests to senior members of the IT team or our 3rd party support companies where necessary.
• Liaise with employees and external IT providers to assist in resolving technical issues.
• Assist with the installation, configuration, and deployment of IT equipment including PCs, laptops, printers, mobile devices, and peripherals.
• Support user account administration, including account creation, password resets, and permissions management.
• Assist with routine system maintenance and operational tasks.
• Support the delivery of departmental and business IT projects.
• Create and maintain IT documentation, user guides, and knowledge base articles.
• Assist in maintaining IT asset records and equipment inventories.
• Provide support for meeting room technology, AV equipment, and office IT infrastructure.
• Develop technical knowledge through training, mentoring, and hands-on experience.

• A basic understanding of Microsoft Windows operating systems
• Familiarity with Microsoft Office and Microsoft 365 applications
• A foundational understanding of computer hardware, software troubleshooting and networking
• Takes ownership of assigned tasks and follows them through to completion.
• Good communication skills and the ability to explain technical information clearly to non-technical users
• A helpful, professional approach and a commitment to good customer service
• Strong organisational skills, attention to detail and the ability to prioritise tasks
• The ability to work independently when appropriate, while knowing when to ask for support
• A positive attitude, a willingness to learn and the motivation to develop your technical skills
• Familiarity with Windows Server, VPNs, printers, mobile devices and cloud technologies such as Microsoft Azure and Intune would be advantageous.
• IT-related qualifications, such as GCSEs in English and Maths, a further education qualification in IT or Computing, or certifications such as CompTIA A+ and Microsoft Fundamentals, would also be beneficial.
• You’ll be comfortable following company procedures, maintaining confidentiality and supporting the wider IT team as required. Flexibility to work outside normal hours

We expect commitment from our people and believe that should go both ways. You’ll have a permanent Monday-to-Friday working pattern, overtime opportunities for those who want them, and a wider package including: Health & wellbeing - subsidised healthcare, 24/7 Virtual GPs and confidential employee support Family & future - enhanced family benefits and life assurance Time & recognition - Christmas shutdown and long-service awards A little extra - gym & retail discounts, Cycle to Work, social events and selected Wycombe Wanderers FC tickets Development - training and opportunities to learn new skills and progress