Junior IT Engineer

Are you looking to build your career within IT and gain hands-on experience across modern business technology solutions?

This is an exciting opportunity to join a fast-growing and innovative Unified Communications and Collaboration solutions provider, supporting businesses across the UK and internationally.

With a growing team of experienced engineers and technology specialists, this role offers an excellent opportunity for someone at the beginning of their IT career to develop their skills, gain exposure to a wide range of technologies and work alongside experienced professionals.

You will receive structured support, mentoring and training while gaining practical experience across Microsoft 365, networking, unified communications, Teams Rooms, AV solutions and customer support.

If you are passionate about technology, enjoy solving problems and want to build a long-term career within IT, this could be the perfect next step.

The day to day

As a Junior IT Engineer, you will provide technical support to customers while developing your knowledge across a range of IT and communication technologies.

Working alongside experienced engineers, you will support the delivery, installation and maintenance of technology solutions, ensuring customers receive a high-quality and professional service.

This is a varied role combining technical support, customer interaction, project involvement and hands-on engineering.

• Provide first and second-line technical support to internal and external customers.
• Assist with the installation, configuration and maintenance of IT and communication solutions.
• Support Microsoft 365 environments, Windows devices, Teams Phone, Teams Rooms and related technologies.
• Assist with onsite installations including meeting room technology, displays, networking equipment and structured cabling.
• Prepare, configure and test equipment prior to customer deployment.
• Respond to support requests within agreed service levels.
• Troubleshoot technical issues and escalate more complex problems to senior engineers where required.
• Maintain accurate technical documentation and records.
• Support customer projects alongside experienced engineers.
• Continue developing technical knowledge through training, certifications and hands-on experience.
• Deliver a professional, friendly and customer-focused service at all times.
• Follow company quality, health & safety and information security procedures.
• Travel to customer sites across the UK when required, including occasional overnight stays.

• Good understanding of Windows operating systems and Microsoft 365.
• Basic understanding of computer networking.
• Strong communication and customer service skills.
• Good problem-solving ability with a willingness to learn.
• Ability to work collaboratively as part of a team.
• Full UK driving licence.

Desirable:

• Previous experience within IT support, service desk or engineering environment.
• Experience supporting Microsoft Teams, Teams Rooms or business telephony solutions.
• Basic understanding of networking equipment including switches and firewalls.
• Experience with hardware installations or structured cabling.
• Microsoft or technology-related certifications.
• IT qualification, apprenticeship or relevant training.

Pulled from the full job description

• Free parking
• Company pension, * Competitive salary package.
• Full equipment required to perform at your best.
• Free training and development opportunities.
• Clear career progression opportunities.
• Pension scheme.
• Wellbeing programme.
• Death in service benefit.
• Regular social events.
• Free parking.

This is a fantastic opportunity for someone looking to take their first steps into a career in IT, joining a supportive and forward-thinking technology business where you can develop, learn and make a real impact.