Associate Infrastructure Engineer

The post holder will be responsible for delivering Infrastructure services as part of the Digital Services team at Croydon Health Services NHS Trust, covering both acute and community sites as well as partnership working with a range of internal and external stakeholders

This role forms a key part of the Digital Services Infrastructure Team. The Infrastructure Team is responsible for maintaining, managing and improving the digital infrastructure requirements of the Trust, ensuring that CHS staff can work effectively and securely, and access information when and where they need it.

The Associate Infrastructure Engineer is responsible for ensuring that the Trust’s infrastructure systems and solutions work effectively and within performance standards, and that any associated technical issues are resolved (either remotely or on site) within agreed timescales and SLAs and to contribute to Project work. This role is critical to the regular monitoring of proactive alerting systems and tools, minimising the risk of downtime to staff and patients.

Main duties of the job

The post holder is responsible to support for all aspects of the Trust’s infrastructure, including:

Resolution and management of operational infrastructure incidents and requests assigned in a prompt and efficient manner and within agreed customer SLAs

Deployment, maintenance, monitoring and troubleshooting of all systems (operating or applications) and hardware in use by the trust

Management and maintenance of the Trust’s 3rd line infrastructure systems

Configuration, documentation and control of the digital infrastructure environment to NHS security minimum standards

Infrastructure Department Compliance to Security standards as defined by the DSPT Toolkit and NHS England’s Cyber Security Team

Undertake and/or support technical projects as required

Specialist knowledge in Server and Storage solutions, with focus on virtualised environments, and act as a lead specialist in own area

Generalist knowledge across a range of infrastructure specialities including Telecoms, Networking or Architecture

• Educated to degree level or equivalent level of experience of working in a computer-based discipline or relevant subject
• Technical knowledge of Servers, Storage, Network and Telecoms systems, * A high level of communication skills and ability to explain technical issues to a non-technical audience
• Substantial in-depth technical knowledge of Servers and Storage systems
• Ability to manage user expectations and troubleshoot when required
• Experience with Microsoft Server 2019, 2022, 2025 and Active Directory
• Enthusiasm, commitment, self-motivation and a willingness to work flexibly.
• Good knowledge of Active Directory, TCP/IP, DNS, anti-virus, DHCP and messaging systems., * Able to use and deploy a range of diagnostic and analytical assessment tools
• Ability to empathise with telephony users when problems occur
• Experience in data network switches
• Experience with Veeam backup Technology, * Significant experience in effectively supporting a large scale, complex environment
• Experience of working in a wide area networked environment.
• Experience in building strong relationships with business partners and multi-discipline project delivery teams
• An in-depth expert level of understanding regarding multiple infrastructure systems and methodologies, * Experience of transitioning projects into a live environment
• Experience of operating in a complex, corporate Microsoft based environment across multiple sites and in excess of 5,000 users, * Able to advise colleagues of all levels effectively
• Highly developed analytical and problem solving skills, able to analyse complex situations and devise plans accordingly
• Able to use and deploy a range of diagnostic and analytical assessment tools.
• Able to prioritise significant workloads and resource them in response to changing demands and requirements
• Ability to empathise with users when problems occur, and to handle challenging situations calmly and effectively

Croydon Health Services NHS Trust provides hospital and community services across Croydon through a range of clinics and specialist centres. Formed in August 2010 from the integration of Croydon Community Health Services and Mayday Healthcare NHS Trust, we employ around 4,100 staff serving a diverse population of over 360,000 people.

Our main site, Croydon University Hospital, is one of the busiest in London. We are also leading the way in delivering more healthcare in community settings and people’s homes. Our district nursing teams, Allied Health Professionals and community matrons care for people of all ages across the borough.

Like the wider NHS, we are working hard to meet increasing demand. With the right people on board, we continue to innovate and transform our services to provide the highest quality care for local residents. We place strong emphasis on education, training and career development for all staff.

If you want to make a real difference, challenge yourself and be part of a Trust that’s shaping local healthcare, Croydon Health Services could be the place for you.

At Croydon Health Services NHS Trust, we are committed to supporting flexible working arrangements. Applicants are encouraged to discuss any flexibility they may need during the recruitment process.