IT Specialist

The Information Technology Specialist is responsible for providing day-to-day technical support, maintaining IT infrastructure, supporting laboratory computer systems, and ensuring the reliable operation of hardware, software, networks, and telecommunications systems throughout the organization. This position serves as the primary point of contact for end-user support and works closely with employees across all departments to resolve technology-related issues., IT Support & Help Desk

• Provide first-line and second-line technical support for employees.
• Manage and respond to help desk tickets in a timely manner.
• Troubleshoot hardware, software, network, printing, and connectivity issues.
• Install, configure, and maintain desktop and laptop computers, mobile devices, and peripherals.
• Support Microsoft 365 applications and user account administration.
• Create and maintain technical support documentation.

Infrastructure Support

• Administration and maintenance of servers, networks, storage systems, and cloud services.
• Monitor network and system performance.
• Maintain user accounts, permissions, and access controls.
• Support VPN access and remote connectivity solutions.
• Conduct routine software updates, security patches, and system upgrades.

Laboratory & Training Systems

• Support laboratory workstations and connected analytical instruments.
• Install and maintain software used for scientific and laboratory operations.
• Maintenance computers and software applications.
• Provide technical support during employee training activities.

Telecommunications

• Support telephone, voicemail, conferencing, and communication systems.
• Coordinate telephone moves, additions, and changes.
• Assist with virtual meeting setup and troubleshooting.

Asset Management

• Maintain inventory of IT hardware, software, and related assets.
• Track hardware assignments and equipment lifecycle.
• Assist with procurement and deployment of new technology equipment.
• Ensure software licensing compliance.

Security & Data Protection

• Support cybersecurity initiatives and company security policies.
• Maintain antivirus and endpoint security software.
• Assist with system backups and recovery operations.
• Report and escalate security concerns promptly.

• Associate’s Degree in Information Technology, Computer Science, or related field with 4+ years of experience; or
• Bachelor’s Degree in Information Technology, Computer Science, or related field with 2+ years of experience.

Experience

• Experience supporting Windows-based environments.
• Experience with Microsoft 365 and Active Directory.
• Familiarity with networking concepts and troubleshooting.
• Experience with ticketing systems and end-user support.

Preferred Skills

• Experience supporting laboratory or regulated environments.
• Knowledge of Azure cloud services.
• Website administration experience.
• Basic cybersecurity knowledge.

Key Competencies

• Excellent problem-solving and troubleshooting skills.
• Strong customer service orientation.
• Effective verbal and written communication.
• Attention to detail and organizational skills.
• Ability to manage multiple priorities.
• Ability to work independently and collaboratively.

At CuriRx, you will contribute to the development of innovative therapies that improve patient outcomes worldwide. We offer a collaborative, science-driven environment where employees are empowered to innovate, grow professionally, and make a meaningful impact on the future of pharmaceutical development.

The IT Specialist role focuses on hands-on technical support and infrastructure administration, while the IT Manager role provides strategic leadership, cybersecurity governance, vendor management, budgeting, and long-term technology planning for the organization.

If you are a motivated professional with the required experience and skills to succeed, and you are seeking a challenging opportunity in a growing company with a vibrant culture, we invite you to submit your resume. At CuriRx, we are committed to fostering workplace diversity, reducing our carbon footprint, and promoting a fun and inclusive environment.

Join our team today and be part of our exciting journey towards technological excellence!

\nCompany Description

CuriRx, Inc. was founded in 2012, a contract research, development, and manufacturing organization (CRDMO) specializing in biologics, gene therapy, cell therapy, and advanced drug delivery solutions. Our vision is to create new standards of care in therapeutic areas with high unmet medical needs. We do this by partnering with our clients to provide innovative development solutions for pharmaceutics, biopharmaceutics, vaccines, generics, and biosimilars. CuriRx focuses on formulation and lyophilization development of biologics, small molecule, analytical development, and preclinical manufacturing of biologics. The company provides end-to-end services including process development, analytical testing, formulation development, GMP manufacturing support, and regulatory assistance for biotechnology and pharmaceutical clients., CuriRx, Inc. was founded in 2012, a contract research, development, and manufacturing organization (CRDMO) specializing in biologics, gene therapy, cell therapy, and advanced drug delivery solutions. Our vision is to create new standards of care in therapeutic areas with high unmet medical needs. We do this by partnering with our clients to provide innovative development solutions for pharmaceutics, biopharmaceutics, vaccines, generics, and biosimilars. CuriRx focuses on formulation and lyophilization development of biologics, small molecule, analytical development, and preclinical manufacturing of biologics. The company provides end-to-end services including process development, analytical testing, formulation development, GMP manufacturing support, and regulatory assistance for biotechnology and pharmaceutical clients.