Information Technology Support Specialist

Making sure you fit the guidelines as an applicant for this role is essential, please read the below carefully.

A growing financial services organization is looking for a talented Help Desk / IT Support Specialist to join its technology team. This is a highly user-facing role supporting employees across the organization and working closely with senior IT support professionals.

What You’ll Do

• Serve as the first point of contact for technical support requests via phone and email
• Troubleshoot and resolve basic hardware, software, mobile device, and administrative issues
• Install, configure, and support hardware, software, and mobile applications
• Escalate more complex technical issues to senior members of the support team
• Support the rollout of new applications, technologies, and IT initiatives
• Test and evaluate new technologies to support business needs
• Log, track, and manage multiple incidents through a ticketing system
• Provide timely updates and follow through with users to ensure issues are fully resolved
• Create and maintain technical documentation, processes, and procedures

• 3-5+ years of experience in a Help Desk, Desktop Support, or similar IT support environment
• Strong troubleshooting skills across Windows, Mac, and iOS environments
• Excellent verbal and written communication skills
• Strong attention to detail and ability to maintain accurate ticket documentation
• Ability to prioritize and manage multiple support xrbllit requests simultaneously
• Comfortable working in a fast-paced, user-focused environment
• IT certifications such as A+, Network+, or Microsoft certifications are a plus
• Flexibility to work varying shifts and occasional overtime as needed