Associate Enterprise Technical Specialist

As a Associate Enterprise Associate Specialist, you will support Basware employees globally and manage operational tasks related to Business and Enterprise Solutions, both individually and as part of a team. You will take ownership of your assigned responsibilities, ensuring the seamless operation of Basware IT support and services.

Additionally, you will collaborate with Solution Managers within the Enterprise Technology team as part of virtual teams.

Work with great people

Hanna Ikonen VP, Customer Success “I feel that I can make a difference, drive improvements & take controlled risks, and all this is supported by the company.” Kevin Kamau Senior Product Manager “Basware is a global company that values people as a crucial driver for success.” Mika Peurala Principal Solution Architect “Absolutely the best colleagues and line managers in the world!” Jaakko Jutila VP, Customer Support “At Basware you have the freedom to identify and start different development activities across the organization without getting approvals from above.” Namrata Checker Team Lead, Digital Transformation and Excellence “What I love most about my job is the people that I work with, the freedom of putting forward my ideas, thoughts and feedback but also the freedom of creating the way of working that works best for me.” Siddhartha Bhatia Senior Cloud Developer “I am honored to have worked with the leaders of tomorrow. The organization is absolutely people centric with its prime focus always on employee engagement, loyalty and satisfaction.”

We are looking for a customer-focused IT professional with knowledge or experience in:

• Windows, Microsoft 365, Active Directory/Entra ID, endpoint devices, and basic networking concepts.
• IT Service Desk/ITSM processes, including incident, request, escalation, and access management.
• Troubleshooting hardware, software, connectivity, and end-user technical issues.
• Strong communication, customer service, problem-solving, prioritization, and ownership skills.
• Ability to work effectively in a global, multicultural, process-driven, and shift-based support environment.

Optional / Good-To-Have Skills:

• Exposure to Azure, macOS/Linux, PowerShell, and endpoint management technologies.
• Familiarity with AI tools such as Microsoft Copilot and Claude.
• Knowledge of Power Platform, automation, or ITIL/service management practices.
• Willingness to learn new technologies and continuously improve IT support services

Basware is how the world’s best finance teams gain complete control of every invoice, every time. Our Intelligent Invoice Lifecycle Management Platform ensures end-to-end efficiency, compliance and control for all invoice transactions. Powered by the world’s most sophisticated invoice-centric AI - trained on over 2 billion invoices - Basware’s Intelligent Automation drives real ROI by transforming finance operations. We serve 6,500+ customers globally and are trusted by industry leaders including DHL, Heineken and Sony. Fueled by 40 years of specialized expertise with $10+ trillion in total spend handled, we are pioneering the next era of finance.

Joining Basware means you’ll join a team filled with innovators, passionate about their work and enthusiastic about the industry we’ve pioneered. You’ll work alongside highly motivated, capable, and friendly individuals who collaborate to deliver world-class solutions and services. A critical part of our culture is the high amount of trust we put into our employees-we want everyone to make a difference, so we offer flexibility in how you work, giving you the freedom and support to deliver your best results. We truly live our values where:

We Drive Customer Value, We Take Ownership and We Are Bold in everything we do, to make it all just happen for our customers.

2025Gartner Magic Quadrant Leader for Accounts Payable Applications. Basware and Deloitte create Center of Excellence

2024Launch of World’s 1st AP-Powered GenAI

2023Growth through acquisitions, Glantus and AP Matching

2022Basware became a privately-held corporation in a go-private transaction led by software private equity firm Accel-KKR

2020Recognized market leader, including Gartner Magic Quadrant. Global operations, 20+ offices worldwide

2012Launch of cloud-based B2B platform for transaction collaboration on Basware’s Network

2005Launch of fully integrated Purchase-to-Pay solution suite

2000Basware listed on Helsinki Nasdaq, launch of purchase management software & e-invoicing service

1992Launch of first financial management software

1985Basware founded in Finland