Customer Solutions Specialist (Hybrid)

Data Entry, Multitasking Inbound Calls Web Navigation Microsoft Excel Customer Service Microsoft Office Computer Literacy Microsoft Outlook Customer Inquiries Business Valuation Financial Services Full Stack Development Call Center Experience Business Transformation Verbal Communication Skills, We are seeking a Customer Solutions Specialist to support a high-volume customer service call center during a busy seasonal period. In this role, you’ll assist customers by answering questions, navigating online portals, locating account information, and updating customer permissions while delivering an exceptional customer experience., * Handle 75-100 inbound customer calls daily in a professional and efficient manner.

• Answer customer inquiries and provide clear guidance on account-related questions.
• Assist customers with website navigation and online account access.
• Locate statements, documents, and account information as requested.
• Add and update customer permissions according to established procedures.
• Document customer interactions and update records using internal systems and Microsoft applications.
• Support departmental goals while maintaining quality and productivity standards.
• Participate in training and quickly apply new processes and procedures., Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools. Related Jobs Customer Solutions Specialist TEKsystems

Fort Worth, TX*Remote

Operations Data Entry Detail Oriented Microsoft Teams Customer Service Business Valuation Full Stack Development Call Center Experience Business Transformation Verbal Communication Skills +0 Pharmacy Customer Service Assoc. Cert Walgreens

Colleyville, TX*On-Site

Sales Unpacking Geography Scheduling Mathematics Warehousing Cash Register Merchandising Clerical Works Stock Rotation Order Delivery Building Trust Pharmaceuticals Issuing Refunds Customer Service English Language Asset Protection Pharmacy Systems Order Fulfillment Quality Improvement Inventory Management Medical Prescription Pharmacist Assistance Merchandise Exchanges Medication Dispensation Certified Pharmacy Technician +0 Finance Customer Service Charles Schwab

Westlake, TX*Hybrid

Empathy Finance Innovation Communication Inbound Calls Vision Insurance Financial Services Willingness To Learn Securities (Finance) Continuous Development Creative Problem Solving Financial Industry Regulatory Authorities FINRA Series 7 (General Securities Representative) +0 Login | JoinContact

Required:

• Minimum of 2 years of customer service experience.
• Previous inbound call center experience.
• Strong computer skills and ability to navigate multiple systems simultaneously.
• Experience with Microsoft Office applications (Outlook, Word, Excel, etc.).
• Accurate data entry skills with strong attention to detail.
• Excellent verbal communication and customer service skills.
• Ability to manage a high-volume workload while maintaining professionalism.

Preferred:

• Financial services customer service experience.
• Experience supporting seasonal or peak-volume call center operations.
• Familiarity with call center software and workflows.
• Strong organizational and multitasking abilities., Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company., Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.