Content Designer CGEMJP

• Collaborates primarily with UX/UI Designers and User Researchers to design written content for transactional services.
• Reports to Scrum Master, Product Lead and Digital Service Manager.
• Writes high quality content for the client’s new digital services that will encourage people to use them.
• Also collaborates with the Product Manager, Digital Service Manager, Business Analysts and User Researchers to define the messages that the new services should convey.
• Will make complex language and processes and make them simple to understand.
• Develop content in such a way that it will encourage people who rarely go online to use it.
• Will build relationships and work effectively within an agile delivery model with colleagues and external providers, for example user researchers and business analysts.
• Will communicate credibly with a wide range of digital delivery disciplines and talent both internally and externally.
• Leads on all aspects of Content Design.

Tasks include:

• Research of subject.
• Discussion with stakeholders and experts.
• Initial drafts of content to fit with UX design.
• Collaborating with user-researchers to test customer understanding.
• Iterating content.

• Excellent communication and interpersonal skills.
• Experience of writing for the web, with proven ability of creating content that is accessible and usable.
• Experience of user-centred design. Proven experience in using metrics and user feedback to define/refine content.
• Experience in choosing the best format for displaying information to the user Knowledge of the client business.
• Proven experience of working within a web, online and digital environment.
• Experience in working with content management and publishing systems.
• Proficient in writing Markdown.
• Ideally have knowledge of CESA.