Program Staff job in Ann Arbor

This position is in the Office of Student Recruitment, which reports to the Associate Dean for Undergraduate Education. This Events Specialist will coordinate and execute in-person events for prospective and admitted students in collaboration with members of the Student Recruitment team. Our department is a dynamic, friendly work environment that values innovation and collaboration. You will report to the LSA Transfer Student Center Coordinator.

Employees in the position have the option of working a hybrid schedule of days on campus in Ann Arbor and working remotely, on days when there are no events scheduled.

Responsibilities*

• Plan, coordinate, and execute in-person events and programming through post-event follow-up
• Develop event timelines, checklists, and staffing schedules, keeping team members informed of project status and deliverables.
• Coordinate room reservations, catering, and event materials as applicable.
• Coordinate communication with faculty volunteers and campus partners
• Create event run-of-show (ROS) plans for each event to ensure the team can successfully execute events by documenting pre-event and post-event logistics and event timing
• Manage student RSVPs using Salesforce: track event registrations, manage guest lists and automatic system messages,and respond to event-related questions from students and campus partners
• Coordinate event staffing and provide on-site support, including setup, participant check-in and troubleshooting as needed.
• Serve as event lead and primary point of contact on the day of events.
• Perform other duties related to recruitment programs and events as assigned.
• Maintain data for all events, host debrief meetings, and manage post-event surveys

• Associate’s degree or higher
• Exceptional organizational skills and demonstrated attention to detail
• Proven ability to manage multiple events and projects simultaneously, including coordinating timelines, logistics, and event details
• Proven ability to work effectively in a fast-paced, dynamic environment with multiple and sometimes competing deadlines
• Demonstrated ability to engage effectively with students and colleagues from diverse backgrounds.
• Capable of high-quality student service
• Able to work flexible evening/Saturday hours.
• Proficiency in Google applications
• Ability to work independently and to exercise initiative.

Desired Qualifications*

• Hands-on experience using Salesforce or similar CRM tools.
• Knowledge of accessible event planning practices.
• Knowledge of University policies, procedures, and regulations.

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes .

Some event support responsibilities require moving materials weighing up to 35 pounds, transporting supplies using carts across campus, remaining in a stationary position for extended periods, and interacting with large groups, including events serving more than 1,000 members of the U-M community.

As one of the world’s great liberal arts colleges, LSA pushes the boundaries of what is understood about the human experience and the natural world, and we foster the next generation of rigorous and empathetic thinkers, creators, and contributors to the state of Michigan, the nation, and the world.