Maintenance IT Support Associate

Summary: Provides technical support by diagnosing and resolving hardware and software issues, performing troubleshooting activities, and coordinating resources to complete projects with internal and external customers. Ensures compliance with all safety standards, workplace policies, and regulatory requirements, including SQF., Under the direct supervision of the Maintenance Manager, this role provides comprehensive technical support for both hardware and software systems. Responsibilities include diagnosing and resolving technical issues, performing troubleshooting activities, and coordinating resources in collaboration with internal and external customers.

Serves as a liaison with Corporate IT to ensure alignment and effective communication. Supports the installation and maintenance of network hardware, manages software requests and installations, and provides troubleshooting support for computer-related issues throughout the plant.

Additional responsibilities include working independently and collaboratively on both special and ongoing projects, and supporting production technology needs. This includes setting up and maintaining barcode systems, as well as managing phones, laptops, PCs, and tablets used for production and specialized applications.

Ensures plant communication systems are kept up to date with relevant information. Performs other duties as needed to support business objectives.

Education Requirement(s): High School Diploma or equivalent, The ideal candidate is self-motivated and possesses a strong working knowledge of computer software and applications. Demonstrates the ability to effectively collaborate with individuals at all levels of the organization, both independently and under supervision.

Protective Equipment Required: Safety glasses, safety toe shoes, Arc Flash protective wear, earplugs, cut-resistant gloves, hairnet, and beard net if necessary., * Written/Verbal Communications Skills: Ability to communicate effectively with others.

• Computer Skills:
• Proficiency in Windows OS and Microsoft Office
• Knowledge of computer hardware, peripherals, and troubleshooting
• Basic understanding of networks and connectivity
• Experience with software installation and system support
• Ability to support mobile devices (phones, laptops, tablets)
• Familiarity with barcode systems and plant applications preferred

Physical Requirements: This position must meet the physical demands set forth by Occumed through the WorkSteps program.