Embedded Software Engineer 1

We are seeking an Embedded Software Engineer 1 to support connectivity, telematics, and product support initiatives for connected equipment. This role focuses on troubleshooting technical issues, reviewing machine data, supporting dealers and customers, and resolving connectivity concerns through a structured ticketing process., * Investigate and resolve escalated connectivity and telematics support tickets.

• Analyze device and machine data to identify root causes of reported issues.
• Review electrical schematics, wiring diagrams, and technical documentation.
• Support dealers and customers with troubleshooting and diagnostic activities.
• Collaborate with engineering and service teams to resolve complex technical issues.
• Escalate issues when necessary while developing the expertise to independently drive resolution.
• Document troubleshooting activities, findings, and corrective actions.
• Utilize various diagnostic tools and available data sources to support investigations.
• Participate in testing, validation, and verification activities related to connected systems and devices.

The ideal candidate has a strong technical troubleshooting mindset, electrical aptitude, and the ability to work through complex machine, communication, and connectivity issues. This opportunity is open to both entry level candidates and early-career engineers, as well as experienced technical professionals with relevant industry backgrounds., * Associate’s or Bachelor’s degree in Electrical Engineering, Engineering Technology, Mechanical Engineering, Automotive Technology, Computer Engineering, or a related technical field.

• Strong troubleshooting and problem-solving skills.
• Ability to read and interpret electrical schematics.
• Strong technical communication skills.
• Ability to think through problems independently and make sound technical decisions., * Telematics experience.
• Automotive, diesel, engine, or off-highway equipment experience.
• Product support, service engineering, or technical support experience.
• Field service experience.
• Diagnostic and testing experience.
• Electrical troubleshooting experience.
• Familiarity with communication protocols such as J1939, Ethernet, or Modbus.
• Experience with network analysis tools such as Wireshark.
• Experience working with connected devices, machine controls, or vehicle systems., * Strong electrical and troubleshooting aptitude.
• Someone who enjoys solving real-world technical problems.
• Ability to walk through schematics and diagnostics with customers or dealers.
• Comfortable working across support, engineering, and product teams.
• Strong critical thinking skills and the ability to think off the cuff.
• A technically curious individual who can grow into a subject matter expert and reduce the need for escalations.

Interview Process

• One-round interview.
• Combination of technical screening and behavioral (STAR-format) questions.
• Focus on troubleshooting methodology, technical communication, diagnostics, schematics, and problem-solving approach.