Technical Support Engineer

job summary: We are searching for a Technical Support Engineer in Wichita, KS to work for an industry-leading aviation company. This role will provide technical support for aircraft batteries, power conversion and other electrical power system products.

This role is with an organization that has a great reputation within the aviation industry and provides good benefits (Medical, Dental, Vision, 401K, PTO, etc.).

Relocation assistance is available for non-local candidates.

location: Wichita, Kansas job type: Permanent salary: $75,000 - 95,000 per year work hours: 8am to 5pm education: Associates

responsibilities:

• Diagnose customer issues and identify the action required (using company databases, customer information, and collaboration with other departments) to reach resolution
• Serve as a primary technical interface for support of installation, configuration, operation, and management of products
• Assist in the development of technical sales presentations to support customer meetings, trade shows, and conferences
• Monitor field data for reliability trends and proactively coordinate with Quality and Engineering technical teams for root cause analysis and resolution
• Track and monitor support cases to ensure timely resolution and effective follow through

qualifications: -5+ years of experience with aviation technical support in a customer support environment

-Extensive knowledge and understanding of aircraft electrical systems

-Experience troubleshooting system installation and operation.

-Knowledge of DO-160, DO-254, DO-178, DO-311a

-Experience with FAR Part repair station requirements, FAR Parts 91, 23, 25 operations and current FAA and EASA requirements

-FAA A&P and/or pilot certification is a plus

skills: open office,Microsoft Office,strong attention to detail,communications,critical thinking,troubleshooting,problem-solving,problem-solver,reliability,proactively,results oriented,aviation,Batteries,business needs,conducting tests,customer experience,CRM systems,customer support,DO-160,presentations,Diagnose,DO-254,Electrical Power Systems,electrical systems,power conversion,trade shows,conferences,Field Service,food drive,interpersonal communication skills,avionics,electrical power,prioritizing skills,root cause analysis,system installation,technical sales,troubleshoot technical issues,technical support

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate’s education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

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• Diagnose customer issues and identify the action required (using company databases, customer information, and collaboration with other departments) to reach resolution
• Serve as a primary technical interface for support of installation, configuration, operation, and management of products
• Assist in the development of technical sales presentations to support customer meetings, trade shows, and conferences
• Monitor field data for reliability trends and proactively coordinate with Quality and Engineering technical teams for root cause analysis and resolution
• Track and monitor support cases to ensure timely resolution and effective follow through

open office,Microsoft Office,strong attention to detail,communications,critical thinking,troubleshooting,problem-solving,problem-solver,reliability,proactively,results oriented,aviation,Batteries,business needs,conducting tests,customer experience,CRM systems,customer support,DO-160,presentations,Diagnose,DO-254,Electrical Power Systems,electrical systems,power conversion,trade shows,conferences,Field Service,food drive,interpersonal communication skills,avionics,electrical power,prioritizing skills,root cause analysis,system installation,technical sales,troubleshoot technical issues,technical support