Service Desk Tecnician (3rd Shift)

Apex Systems is currently hiring for an Overnight Service Desk Technician (Level 2 / Level 3) with a leading defense technology and engineering client supporting critical national security initiatives. This opportunity supports a highly visible cloud-based command and control program focused on advancing next-generation military communications, operational readiness, and secure information sharing capabilities. Project Details / Mission Supported:

• Support a mission-critical cloud-based command and control environment supporting U.S. Air Force modernization initiatives.
• Provide frontline technical support for secure operational systems that enable enhanced information sharing and mission execution.
• Contribute to a high-visibility defense program focused on advanced cloud technologies, operational resiliency, and enterprise IT support.

• 4-10+ years of experience providing Service Desk, Desktop Support, or End User Support in enterprise environments.
• Experience administering and managing Active Directory user accounts, permissions, security groups, and account troubleshooting.
• Experience supporting Windows desktop environments, including hardware, software, operating system, and account-related issues.
• Experience utilizing ticketing systems such as ServiceNow for incident management, service requests, and issue documentation.
• Experience performing workstation patching, software deployment, upgrades, and routine maintenance activities.
• Strong troubleshooting and problem-solving skills with the ability to independently resolve technical issues.

• Current DoD 8140/8570 IAT Level II Certification (Security+, CySA+, CCNA Security, or higher). Preferred Qualifications:

• Experience supporting Department of Defense environments.
• Windows Server administration experience.
• Network administration or network troubleshooting experience.
• Experience supporting AWS or other cloud-based environments.
• Linux systems administration experience.
• Familiarity with Kubernetes or other containerized technologies.
• Exposure to DevSecOps practices and cloud engineering environments.

PLEASE NOTE: Candidates must be able to obtain and/or maintain a Department of Defense Secret security clearance as a condition and continuation of employment.*, Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our Welcome Packet as well, which an Apex team member can provide.

At Apex Systems, we are proud to support those who serve. Our commitment to the military community is reflected in our robust veteran hiring initiatives, military-friendly workplace policies, and nationally recognized programs. We value the leadership, discipline, and mission-first mindset that military professionals bring to our team. Join us in continuing your mission. Why Apex is a Top Choice for Veterans and Military Talent:

• Military-Friendly Employer: Recognized as a Military Friendly® Employer for multiple consecutive years.
• Transition Programs: DoD SkillBridge program with multiple pathway options.
• Veteran Hiring Commitment: We actively partner with multiple veteran and military organizations that specialize in IT upskilling and certification training, helping service members and veterans transition into high-demand tech careers.
• Apex Military Network: Internal employee resource group supporting veterans, Guard/Reserve members, and their families., Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated’s Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.