IT Specialist

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Troubleshoot technical problems and escalate issues as necessary to ensure timely resolution.
• Install, configure, and maintain computer systems and applications.
• Respond to IT service desk escalations, troubleshoot hardware, software, network, and connectivity issues, and provide timely resolution to minimize business disruption.
• Perform root cause analysis for recurring incidents and develop corrective actions to prevent issue recurrence and improve system stability.

Project Coordination

• Assist in coordinating IT projects, including planning, scheduling, and tracking project timelines and milestones.
• Collaborate with IT team members and other departments to ensure project objectives are met.
• Prepare project documentation and reports as required.

Inventory Management

• Maintain and update inventory of IT equipment, software licenses, and assets.
• Coordinate the procurement and disposal of IT assets in accordance with company policies and procedures.
• Conduct regular audits of IT inventory to ensure accuracy and compliance.

System Maintenance

• Perform routine maintenance tasks, such as system updates, backups, and security checks.
• Monitor system performance and identify potential issues or areas for improvement.
• Monitor network performance, system uptime, and resource utilization using observability, monitoring, and application performance management (APM) tools to proactively identify and resolve bottlenecks.
• Assist in implementing and enforcing IT security policies and procedures.
• Automate repetitive tasks, provisioning workflows, and routine system health checks using scripting languages such as PowerShell, Python, or Bash to improve operational efficiency and reliability.

User Training and Support

• Provide training and support to end-users on IT systems, software, and applications. Some travel required.
• Develop and maintain user guides and documentation to assist users in resolving common technical issues.
• Conduct IT orientation sessions for new employees.

Compliance and Reporting

• Ensure compliance with IT policies, procedures, and standards.
• Assist in preparing reports and presentations on IT metrics, trends, and performance.
• Stay informed about emerging technologies and IT best practices.

This list of responsibilities might not cover everything you’ll end up doing.

• Bachelor’s degree in information technology, Computer Science, or equivalent experience.

Experience

• Minimum of 3-5years of experience in a technical support or IT coordination role.
• Experience with computer hardware, software, and network troubleshooting., * Strong problem-solving and analytical skills.
• Excellent communication and interpersonal abilities.
• Ability to work independently and as part of a team.
• Proficient in Microsoft Office Suite and IT management tools.
• Knowledge of Microsoft Office 365, Entra AD, Intune (Office 365 Basic Fundamental certification).
• Knowledge of VMware and Veeam backup technologies.
• ITIL certification or other relevant certifications.
• Experience with IT project management and coordination.
• Knowledge of IT security principles and practices.

We offer a Total Rewards plan designed with you and your family’s health and wellness in mind that includes:

• Paid days off (i.e. vacation, sick days, bereavement leave)
• Health and Dental plans
• Retirement plans
• Employee and Family Assistance Program (EFAP)
• Employee referral program