Program Manager Tech 2

• Coordinate and manage transition and out-of-policy exception requests, developing detailed plans and coordinating technical activities.
• Support complex transitions across multiple purchasing and billing models, including Cloud Solution Provider (CSP), Enterprise Agreement (EA), and Microsoft Customer Agreement for Enterprise (MCA-E) channels.
• Validate customer and partner subscription, tenant, billing, and required documentation using internal commerce and production systems to determine eligibility.
• Translate complex subscription, tenant, billing, entitlement, and transition requirements into clear, actionable guidance for account teams, partners, and customers.
• Manage the backlog of transition and exception requests while maintaining communication with stakeholders.
• Maintain detailed records of approvals, documentation, technical requirements, engineering actions, and request status in a work-management system.
• Create and maintain reporting to track incoming requests, approval types, revenue impact, regional trends, purchasing channels, and overall workload.

• Experience with the Microsoft Commerce Platform is required.
• Strong verbal and written communication, problem-solving, attention to detail, organizational, and interpersonal skills.
• Intermediate knowledge of tenants, subscriptions, commerce, purchasing and billing models, account management, and billing support.
• Understanding of purchasing channels and agreements, including CSP, EA, and MCA-E.
• Ability to communicate complex technical and commerce concepts clearly to both technical and non-technical stakeholders.
• Ability to work independently, manage time effectively, prioritize competing requests, and maintain an organized backlog.
• Working knowledge of project and operational management principles, including planning, resource coordination, and process improvement.
• Experience maintaining detailed operational records and tracking work through Azure DevOps or similar work-management systems.
• Proficiency with productivity and project-management tools such as Word, PowerPoint, Project, and Visio.
• Ability to develop detailed operational reporting and track business metrics.

Preferred Qualifications

• Prior support experience, specifically supporting Azure subscriptions, is preferred

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

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