• Support ServiceNow version migration through requirements gathering, documentation, testing coordination, and rollout readiness.
• Track project changes, risks, issues, blockers, dependencies, decisions, and action items.
• Document current-state and future-state processes, workflows, integrations, and requirements.
• Coordinate with external consultants, ServiceNow administrators/developers, IT leadership, and business stakeholders.
• Prepare project status reports, meeting notes, migration trackers, and leadership updates.
• Support user acceptance testing (UAT), validation, change reviews, and defect tracking., By submitting this application, you acknowledge and consent to engage in conversation with a recruiter or virtual recruiter from IDR Inc. and its affiliates, and contracted partners by receiving calls, AI-generated calls, texts, or emails to the contact information provided. Please ensure that the contact information provided is one you are permitted to use and are authorized to receive such messages on. If your contact information changes during the application process, please notify IDR promptly. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can opt-out of receiving communications at any time by saying or replying with “STOP” and “HELP” for help. To view our privacy policy, you may access it here (;br>PandoLogic. Keywords: Technical Analyst, Location: Nashville, TN - 37203

• 3+ years of experience as a Technical Analyst, Business Analyst, or similar IT role.
• Prior ServiceNow experience and familiarity with platform navigation, modules, workflows, tickets, reporting, or configuration.
• Strong requirements gathering, process analysis, and documentation skills.
• Experience communicating with multiple levels of IT management, including directors and senior leadership.
• Excellent written and verbal communication skills.

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing Client and Talent Award winner 12 years in a row.

LI-Hybrid

IDR is seeking a Technical Analyst - ServiceNow to join one of our top clients in Brentwood, TN. This role involves supporting ServiceNow platform upgrades, migrations, and enhancements within a leading organization in the IT services industry. The position offers the chance to contribute to critical platform improvements and work with a collaborative team across various stakeholders.