Internal Vacancy- Open to system Administrator

• University Hospitals of North Midlands NHS Trust, inclusive of Black Country Procurement Group and North Midlands and Cheshire Pathology Service.
• Staffordshire and Stoke-on-Trent Integrated Care Board

To provide efficient, high-quality administrative support within the department, ensuring the accurate maintenance of patient and service information in accordance with Trust policies and procedures.

The role contributes to the effective and efficient functioning of the service by working collaboratively with clinical and administrative colleagues and maintaining a patient-focused approach at all times. The post holder will also provide support to Medical Secretaries and wider service teams as required to ensure service continuity and delivery. Main duties of the job, The post holder will support Sarcoma patient pathways, including clinic preparation, the management of correspondence both internally and externally, and the provision of general administrative support to the service., To exchange verbal and written routine information with a variety of staff groups, using tact and discretion where information may be sensitive or complex. To ensure communication channels are used appropriately to support effective internal and external information flow. To provide administrative support and cover for members of the Cancer Support and Administrative Teams, as required, to ensure service continuity. To provide administrative cover and support across teams within the Directorate, as necessary to maintain effective service delivery. To liaise with clinical and administrative staff to ensure patient-related information is accurate, complete, and available to support ongoing care and pathway management. To take every reasonable opportunity to maintain and improve your professional knowledge and competence To participate in personal objective setting and review, including the creation of a personal development plan and the Trusts appraisal process. To analyse and update patient pathway information in line with agreed clinical protocols and service requirements. To exercise judgement when handling requests for patient information, ensuring compliance with confidentiality, data protection, and Trust policies. To prepare, organise, and circulate administrative documentation such as service lists, correspondence, and reports as required. To work to agreed schedules and deadlines to ensure administrative tasks are completed in a timely manner. To use patient administration systems and other related software, acquired through training and experience. To process, transmit, store, and retrieve patient data accurately using computerised and paper-based systems. To produce routine activity and performance reports using appropriate software (e.g. Excel), as required by the service. To deal with general enquiries and resolve routine administrative problems, escalating more complex issues to the appropriate team member. To contribute to the induction and training of new administrative staff, sharing experience and best practice. To assist patients, relatives, and visitors during incidental contact in a polite and professional manner.

• Previous NHS experience

Education, Knowledge, Skills and Experince Essential

• Good General education to include GCSE or equivalent.
• Maths
• English
• RSA Level 3/AMSPAR or equivalent experience in word processing.
• Microsoft Office: Word, Excel, access and PowerPoint.
• Knowledge, Skills, Training, and experience
• Team player

Disclosure and Barring Service Check

University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. Based across two sites, Royal Stoke in Stoke-on-Trent and County Hospital in Stafford, we are proud to serve around three million people and we’re highly regarded for our facilities, teaching and research. We are the specialist centre for major trauma for the North Midlands and North Wales.

All of our employees make a valuable contribution regardless of role here at UHNM and we are proud of our wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their true potential.

UHNM create and encourage a culture of inclusion, providing equal opportunities for career development that are fair and transparent. We are committed to being a diverse and inclusive employer and foster a culture in which all staff feel valued and respected. In return we ask all of our employees to make a commitment to the values, co-created by or staff, patients and carers, and that unite us as a Trust.

At University Hospitals of North Midlands NHS Trust we know that investing in, supporting and developing our staff has a direct impact on the quality of care that we deliver. Our employees are as important as our patients and the population that we serve.