Infrastructure Service Design Consultant - Edge Hosting

We are recruiting for a senior Infrastructure Service Design / Operating Model Consultant to establish a new Edge Hosting service within a global manufacturing organisation.

The programme is introducing standardised infrastructure hosting across multiple factories. The requirement is to turn the technical platform into a fully defined, governed and operational service that can be adopted consistently across the business.

This is a senior service-design and transformation role, rather than a hands-on infrastructure engineering position.

Key experience:

• Establishing enterprise infrastructure, private-cloud or hybrid-cloud services
• Defining Target Operating Models (TOM), service ownership, governance and RACI
• Creating service catalogues, service boundaries and consumption models
• Designing repeatable onboarding, deployment and service-acceptance processes
• Establishing SLAs, KPIs, operational controls and reporting
• ITIL service management, capacity, lifecycle, resilience and support arrangements
• Coordinating architecture, engineering, security, operations and business stakeholders
• Transitioning service ownership into permanent operational teams

A broad understanding of infrastructure hosting, virtualisation, cloud, networking and distributed platforms is required.

Experience of manufacturing IT/OT, Edge Hosting, SIAM, ServiceNow or global multi-site infrastructure programmes would be advantageous.

The successful consultant will be responsible for establishing a sustainable service and operating model that permanent teams can manage and develop independently.