Service Desk Personnel :: Nashville, TN (Hybrid)

Seeking for a Service Desk Personnel and leverage your skills in IT support and customer service. We’re looking for motivated individuals who can provide top-notch assistance and handle various technical tasks efficiently. Must-Have Skills:

• Ability to handle up to 30 calls per day in an IT call center environment.
• Excellent people and customer service skills.
• Proficiency in Printer Administration and Troubleshooting, including server and local queues.
• Active Directory Management: Navigate different OUs, look up attributes, reset passwords, and unlock accounts.
• iOS Management: Support and deployment of phones/iPads, resetting iTunes accounts, network settings, and backup/restore device data.
• Video Conferencing: Experience with Cisco WebEx, MS Teams, and Cisco Presence video solutions.
• Network Troubleshooting: Internal vs external, VPN, LTE, and WiFi.
• Application Troubleshooting: Manage account permissions, compatibility settings, and browser vs installed applications.
• Remote Support: Proficiency with MSRA, RDP, TEAMs, and Webex.
• Hardware Deployment.
• ServiceNow: Ticket management and assignment.