Role details

Contract type

Contract

Employment type

Full-time (> 32 hours)

Working hours

Shift work

Job source

www.dice.com

Tech stack

LTE (Telecommunication) Active Directory Backup Devices Virtual Private Networks (VPN) Remote Service Software Cisco WebEx Wi-Fi Technology Remote Desktop Protocol (RDP) Servicenow

Requirements

• Active Directory Management: Password resets, account unlocks, OU navigation, and attribute lookup.
• ServiceDesk & Ticketing: Ticket assignment and lifecycle management using ServiceNow.
• iOS & Mobile Support: Setting up, deploying, and backing up/restoring iPads & iPhones.
• Printer Administration: Managing server and local print queues.
• Remote Support Tools: MSRA, RDP, MS Teams, and Cisco WebEx.
• Networking & Hardware: VPN, LTE, Wi-Fi troubleshooting, and hardware deployment., * Experience: Prior IT Call Center experience preferred (handling up to 30 calls/day).
• Soft Skills: Outstanding customer service and interpersonal communication skills.
• Physical Requirement: Must be able to lift at least 50 lbs.

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