Site Reliability Operations Engineer - DevEx / AI Automation

• Operate and improve the Developer Experience Platform to deliver stable, secure, and resilient services.
• Lead major-incident management, drive blameless post-incident reviews, perform root-cause analysis, and track corrective actions with clear executive communication.
• Advance service-management practices using platforms such as ServiceNow for workflow, reporting, CMDB, and service measurement.
• Identify recurring toil and implement automation to improve MTTD, MTTR, and support efficiency.
• Apply infrastructure as code, configuration management, automated testing, and release governance to reduce deployment risk.
• Execute capacity planning, performance engineering, availability management, disaster recovery, and resilience testing aligned to business-continuity principles.
• Partner across engineering, operations, security, and service management to deliver data-driven improvements.
• Support end users through established incident, request, escalation, and service-level processes.

We are seeking a Site Reliability Operations Engineer - DevEx / AI Automation to join our dynamic team. The ideal candidate will have strong experience in site reliability engineering, incident and problem management, automation, DevOps, and AI-enabled developer platforms and a proven ability to improve reliability, availability, performance, and operational effectiveness for a Developer Experience Platform., * 5-7+ years in SRE, production operations, platform support, service management, DevOps, analytics, or related disciplines.

• Demonstrated experience with major-incident management, post-incident reviews, RCA, and executive communications.
• Hands-on knowledge of Microsoft 365 Copilot, GitHub Copilot, and Copilot Studio, including practical use of generative AI for engineering and operations.
• Experience integrating agentic solutions using Microsoft Copilot Studio, Azure AI services, LLM APIs, Power Platform, GitHub, Python, and cloud-native automation.
• Strong understanding of SDLC, SDM pipelines, DevOps operating models, CI/CD, automated build, and deployment processes. Jenkins and Ansible preferred.
• Proficiency in scripting with Python, PowerShell, Bash, or Groovy and experience writing automation scripts.
• Experience with Java, .NET, and Python for application development or production support, including debugging and failure analysis.
• Linux and Windows Server administration, command-line proficiency, and enterprise monitoring tools experience.
• Service-management platform experience such as ServiceNow for workflow and reporting, including CMDB and service metrics.
• Security and access management knowledge, including vulnerability remediation, audit evidence, regulatory controls, and secure operations.
• Oracle/SQL or comparable query skills for extraction, transformation, analysis, and reporting. Experience with Pandas, NumPy, Matplotlib, and Seaborn preferred.
• Bachelor’s or master’s degree in Computer Science, Information Systems, Engineering, Data Science, Statistics, Design, or related field, or equivalent practical experience.
• ITIL Foundation or higher certification. Relevant cloud, DevOps, SRE, security, or platform certifications.

Preferred Skills:

• Knowledge of responsible AI and enterprise governance, including data privacy, least-privilege access, content safety, prompt-injection mitigation, and compliance.
• Experience with capacity, performance, availability, disaster recovery, and resilience testing practices.
• Proficiency with Tableau, Power BI, D3.js, or similar for data storytelling and executive-ready reporting.
• Experience leading service reviews, operational-readiness assessments, reliability initiatives, and cross-functional incident and problem management.
• Working knowledge of Microsoft Office, SharePoint, and collaboration and documentation platforms.
• Knowledge of user-experience design principles for dashboards, reporting, and developer-facing services.

• Competitive compensation and benefits.
• Opportunities for growth with global clients.
• A supportive, inclusive culture that values innovation and people.
• Exposure to cutting-edge technologies and projects.

BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.