Technical Support Specialist - COOP

The Technical Support Intern provides in-field technical support of assigned CLAAS products.

• Provides technical and service support for assigned CLAAS products at the dealer location, customer site, or in the field, including investigating concerns and effectively identifying resolutions.
• Performs necessary repairs to assigned CLAAS products as required.
• Responsible for conducting assigned field test activities as required.
• Assists with completion of Product Improvement Programs and Campaigns as requested.
• Schedules dealer and customer visits as dictated and directed by the technical needs of the Field Support and Warranty Manager.
• Reports customer and dealer visits and territory activity on a regularly scheduled weekly basis.
• Reports results and variances daily. Propose necessary actions and work closely with the Field Support and Warranty Manager.

Additional Functions

• Periodic fabrication, installation, and instrumentation of parts for field validation as needed.
• Present test results to Service, Product Management, and Engineering group using both written and verbal communication.
• Support of Service office personnel by reviewing documents and manuals as well as other support activities in Omaha.
• Participate in internal training programs, Technical training efforts and other tasks as assigned or required by management.
• Other tasks as assigned or required by management.

Note: This position includes extensive travel - expect 60% - 100% travel; valid driver’s license and passport is required o Extensive stays of 1-4 weeks may be required in support of regional harvest activities. During these times, 2 - 3 weekends away from home at a time is probable.

• Working towards a Bachelors’ Degree with emphasis in a technically related field or equivalent experience - Agricultural based study, a plus.
• Agriculture equipment background with experience in operation, maintenance, and repair or Agricultural Equipment preferred.
• Ability to analyze agricultural equipment performance issues and quickly identify resolutions.
• Excellent technical communication skills in both written and oral form with excellent interpersonal skills.
• Proficient computer use in MS Windows, including but not limited to Outlook, Microsoft Office and a willingness to learn other programs as required.
• Must be able to meet deadlines and handle a high volume workload in a fast-paced environment with strong attention to detail.