Director, Provider Digital

The Director, Provider Digital (Director, Product Management) will partner across business, technology, operations, marketing, analytics, and provider-facing teams to drive digital transformation, improve self-service adoption, enhance provider satisfaction, and deliver measurable business outcomes. You will oversee product management, user experience (UX), digital engagement, and provider-channel marketing capabilities to ensure coordinated, personalized, and impactful provider experiences. You will report to the AVP, Product Management.

• Lead 5 direct reports across Product Management and Design
• Lead the roadmap and delivery priorities for provider-facing digital platforms
• Partner with business, operations, technology, marketing, and provider-facing teams to understand needs and align priorities
• Define requirements, manage priorities, and guide digital product delivery
• Monitor platform performance, provider satisfaction, adoption, and operational measures
• Identify opportunities to improve provider experiences and digital self-service
• Support investment planning, delivery oversight, and continuous platform improvement, Manage healthcare revenue cycle activities including billing, collections, claims, accounts receivable, denials, payer follow-up, reconciliations, and reimbursement analysis. Support outsourced client engagements, improve operational workflows, communicate with clients, and provide guidance on revenue cycle best practices. Use EHR systems, payer portals, clearinghouses, and Microsoft tools while coordinating domestic and offshore teams and managing multiple client engagements. Top Skills: Billing SoftwareCernerClearinghousesEclinicalworksEhr SystemsEpicMeditechMicrosoft ToolsPayer Portals Atlassian

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• 10+ years of progressive experience in digital product management, digital experience, provider/customer experience, or digital engagement
• 5+ years of leadership experience leading cross-functional teams and enterprise-scale digital initiatives
• Demonstrated success developing and executing digital strategy, product roadmaps, and investment priorities that drive measurable business outcomes
• Experience partnering with senior leaders across business, technology, operations, marketing, and analytics to influence priorities and deliver transformation initiatives
• Strong experience leveraging data, analytics, and customer/provider insights to improve digital experiences, adoption, and engagement

Preferred Qualifications

• Experience within a healthcare payer, provider, or healthcare services organization
• Experience supporting both public-facing and authenticated digital platforms

Be an Early Applicant Remote Hiring Remotely in United States 168K-231K Annually Expert/Leader Remote Hiring Remotely in United States 168K-231K Annually Expert/Leader Leads provider-facing digital product strategy, roadmaps, UX, engagement, and channel marketing capabilities. Manages five direct reports and partners with business, technology, operations, marketing, analytics, and provider teams to improve self-service adoption, satisfaction, platform performance, and business outcomes. Oversees requirements, prioritization, investment planning, delivery, and continuous improvement for enterprise-scale digital platforms., The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$168,000 - $231,000 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health - delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com.