Data Center Technician

Hands-on data center technician responsible for overnight hardware operations in a live, enterprise data center. Works largely independently on nights, executing scheduled change work and responding to hardware and environmental issues, with escalation support available.

Core responsibilities

• Execute scheduled changes - power pulls/cycles, device decommissions and unracks, server installs and racking - following the documented change/decom process
• Work ServiceNow change tasks (CTASKs): follow the implementation plan, leave accurate work notes, and close out tasks
• Escort and support vendor field engineers (e.g., IBM, Oracle) during break-fix and installs
• Respond to environmental/power alerts (PowerIQ/Sunbird) and physical infrastructure issues overnight
• Handle secure media and grey-space work per physical-security procedures (badge/DIRAK access, media destruction/salvage handling)
• Send the daily shift/change summary to leadership

• Prior data center / hardware operations experience (rack-and-stack, structured cabling, component replacement)
• Comfort executing and documenting changes in ServiceNow (or equivalent ITSM)
• Able to work overnights independently and make sound judgment calls under limited supervision
• Physical requirements: lifting equipment, ladder work, extended time on the floor

Preferred

• Cisco/network hardware familiarity; DCIM tooling (Sunbird); basic scripting
• Experience in a change-controlled / CAB environment