Network Support Engineer

• Provide operational support of network environments including switching, routing (underlay and overlay), firewall, traffic management, content inspection, and DNS
• Identify service impact by interpreting monitors, dashboards, traffic captures, and logs using tools such as Splunk, SevOne, IBM Watson AI Ops, Wireshark, NetScout, and Gigamon
• Utilize Cisco Nexus / ACI, Arista CloudVision, and VMware vSphere for network operations
• Identify possible production failure scenarios through “eyes on glass “ monitoring of IT infrastructure services
• Initiate production support triage efforts for network incidents, manage bridge line troubleshooting, and engage appropriate technical teams
• Provide status updates and technical details for awareness communications
• Ensure data quality and completion of incident tickets, accurately documenting all impacts
• Work on ad-hoc reports and offline incidents as directed by senior team members or leadership
• Promote and enforce production governance during triage, testing, and fix efforts
• Adhere to design standards and global design authority processes and procedures

This role involves the operational support of complex network environments, requiring hands-on experience with monitoring, incident triage, and technical troubleshooting. The ideal candidate will work with a variety of tools including Splunk, Cisco Nexus, and Arista CloudVision to identify service impacts, manage infrastructure incidents, and ensure data quality for all system records. This position is hybrid and requires a minimum of 3 days per week onsite., * Understanding of enterprise network infrastructure (routing, switching, wireless, SD-WAN)

• Hands-on experience with Splunk for data ingestion, searches, dashboards, and alerts
• Experience with network monitoring tools such as SevOne, IBM Watson AI Ops, Wireshark, NetScout, and Gigamon
• Experience with Cisco Nexus / ACI, Arista CloudVision, and VMware vSphere
• Experience working with network telemetry sources such as SNMP, syslog, telemetry streams, APIs, and device metrics
• Ability to translate raw telemetry into actionable insights for Operations teams
• Strong analytical skills and attention to data quality
• Good communication skills to work effectively with Engineering and Operations teams

Genesis10 is currently seeking a Network Operations Support Analyst - Hybrid for a 12+ month contract position with a Global Financial Institution located in Richmond, VA or Plano, TX., Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.

For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10:

• Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years.
• The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.
• Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
• Behavioral Health Platform
• Medical, Dental, Vision
• Health Savings Account
• Voluntary Hospital Indemnity (Critical Illness & Accident)
• Voluntary Term Life Insurance
• 401K
• Sick Pay (for applicable states/municipalities)
• Commuter Benefits (Dallas, NYC, SF, and Illinois)

For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website.

Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.