System & Network Administrator IV

Under the direction of the Information Technology Manager, this position performs assigned duties necessary to plan; configure; maintain, and support the daily operations of the City’s network; server; security; desktop; audio/visual; and/or communication systems. Duties include, but are not limited to server, network, telecommunication, desktop, audio/visual, and security systems support and administration; writing scripts, batch files, and/or programs; analyzing and responding to system, performance, security, and other log entries; technical writing (e.g. “how-to” documentation); and systems integration along with ensuring the proper planning, installation, maintenance, and security of all local and wide area networks, servers, networked equipment (i.e. computers, printers, and IoT devices), applications, and communications systems. The position is a lead position. ESSENTIAL DUTIES:

1. Performs assigned duties necessary to plan; configure; maintain, and support the daily operations of the City’s network; server; security; desktop; audio/visual; and/or communication systems. Duties include, but are not limited to server, network, telecommunication, desktop, audio/visual, and security systems support and administration; writing scripts, batch files, and/or programs; analyzing and responding to system, performance, security, and other log entries; technical writing (e.g. “how-to” documentation); and systems integration along with ensuring the proper planning, installation, maintenance, and security of all local and wide area networks, servers, networked equipment (i.e. computers, printers, and IoT devices), applications, and communications systems.
2. Performs assigned duties necessary to assist with the project, vendor contract, asset, and license tracking, allocating, and managing. Duties include, but are not limited to, preparation of requests for proposals, research, and cost analysis; and working with vendors to resolve hardware, applications, and systems issues.
3. Performs assigned duties necessary for coordinating and implementing support and training. Duties include, but are not limited to, troubleshooting, monitoring, and resolving server, network, communications, or security issues.
4. Assists with the preparation, tracking, and administration of the Technology Management Department’s annual budget, including forecasting expenditures of related goods and services. Assists with procurement of goods and services.
5. Performs additional duties as assigned.
6. Participate in the on-call rotation for after-hours support. ENVIRONMENT: Duties are performed primarily within an office environment or setting. Possible exposure to dust, mold, allergens, and electrical hazards.

• Required knowledge and experience are normally obtained through the completion of advanced education from an accredited educational institution of higher learning resulting in a bachelor’s Degree in Information Technology, Computer Science, Computer Engineering, or a related field.

• Additional relevant experience and certifications along with an Associate’s Degree in a related field may be substituted for a bachelor’s degree.

• A minimum of seven (7) years of work-related experience is required, with at least three (3) years of hands-on, real-world experience designing, managing, and supporting network, server, communication, or computer security systems.

• Microsoft Certified Solutions Expert (MCSE), and/or Cisco Certified Network Associate (CCNA) certifications are preferred.

• Work requires the ability to read and write letters, memos, and contracts, and perform data analysis.

• Work requires the ability to understand and develop computer models for cost analysis and compose budgetary reports.

• Work requires substantial independent judgment and decision-making.

• Must possess good oral and written communication skills.

• Must be able to read and understand technical manuals, Federal and State regulations, and City policies and procedure manuals.

• Ability to remain up-to-date on Federal, State, and City regulations, best practices, and policies affecting department activities.

• Ability to establish and maintain effective working and professional relationships with City and other public employees, public officials, contractors, consultants, vendors, media, and the general public.

• Ability to use Microsoft Office (e.g. Word, Excel, PowerPoint, etc.) and other job-related software.

• Thorough knowledge and understanding of various computer systems and information technology related to multi-platforms and servers.

OTHER REQUIREMENTS:

• Must possess a valid Florida Class E driver’s license.

• Must pass applicable pre-employment testing and background checks.

Salary range is provided to show the min to max compensation for a position. It is not the basis for or guarantee of a starting salary.