IT Manager

An opportunity has arisen for a practical, self-sufficient IT Manager to take ownership of day-to-day IT support and improve technology management across a growing business. This is a hands-on role with no people management responsibilities, covering company devices, core business applications, user access, IT security and a network of Windows-based filling station PCs.

The successful candidate will be responsible for introducing proportionate, enterprise-grade IT standards, improving device management, strengthening cybersecurity controls and ensuring consistent processes for system access, software updates and IT support. Working closely with colleagues, senior management and external suppliers, the IT Manager will deliver practical, cost-effective improvements that enhance reliability, security and operational efficiency., * Day-to-day IT support and Windows desktop troubleshooting.

• Microsoft 365 administration, user access and licence management.
• Centralised device management using Microsoft Intune or an equivalent platform.
• Cybersecurity controls, including MFA, encryption, endpoint protection, patching and administrator restrictions.
• IT asset management, software licensing and technical documentation.
• Development and maintenance of acceptable use, device management, access, password, backup and incident response policies.
• Support and maintenance of Windows-based PCs and associated software across a filling station network.
• Standard PC builds, secure remote access, system monitoring and controlled software updates.
• Joiner, mover and leaver processes, equipment deployment and secure account management.
• IT risk assessment, improvement planning, supplier management and cost-effective project delivery

• Experience in a hands-on IT support, systems administration or IT operations role, with the ability to independently manage and resolve technical issues.
• Strong Windows troubleshooting skills and experience supporting business laptops, desktops and mobile devices.
• Working knowledge of Microsoft 365 administration, user accounts, identity management, permissions and software licensing.
• Good understanding of endpoint security, device management, multi-factor authentication (MFA), encryption, patching and backup procedures.
• Experience coordinating employee onboarding, role changes and offboarding, including equipment setup and secure account closure.
• Ability to assess IT risks, prioritise improvements and implement practical policies and procedures.
• Strong organisational, communication and problem-solving skills, with a pragmatic approach to change and a focus on value for money.
• Experience managing external IT, software and security suppliers and coordinating projects from planning through to implementation and documentation.
• Experience with Microsoft Intune, Entra ID, Microsoft Defender or equivalent tools would be advantageous.
• Familiarity with Cyber Essentials, IT policy development and supporting remote, unattended or kiosk-style Windows PCs would be beneficial.