Tech Bar Specialist

• Provide advanced walk-up and deskside support across Windows endpoints, Microsoft 365, identity, access, applications, networking, and peripherals.
• Investigate and resolve complex incidents and requests, escalating to specialist resolver teams with clear evidence when needed.
• Support VIPs and senior stakeholders, maintaining ownership and timely communication during priority issues.
• Build, rebuild, configure, swap, and prepare end-user devices using approved provisioning and security processes.
• Support stock, loan equipment, repairs, returns, asset records, and chain-of-custody requirements.
• Mentor Junior Specialists and contribute to knowledge articles, troubleshooting guides, and consistent support standards.
• Identify recurring issues and opportunities for proactive remediation, problem management, automation, or improved self-service.
• Support planned changes, onboarding events, device refreshes, and site activities as part of the Tech Bar rota.
• Maintain high-quality ITSM records and ensure walk-up work is traceable in the service-management platform.

Technologies:

• Hardware
• Support
• ITIL
• ITSM
• LESS
• Microsoft 365
• Security
• VPN
• Windows
• Office 365

• Typically 3+ years of experience in Service Desk, desktop support, application support or End User Compute, including hands-on L1/L2 troubleshooting.
• Strong working knowledge of Windows 10/11, Microsoft 365, Teams, Outlook, OneDrive, identity and access, and endpoint support.
• Experience with ITSM tools, incident and request management, queue control, priority handling, and SLA-driven support.
• Ability to troubleshoot independently, gather evidence, and escalate with clear technical detail.
• Experience coaching or mentoring less-experienced analysts and improving team quality.
• Strong communication and customer ownership, including confidence supporting senior or demanding users.
• SC clearance is required; candidates must hold, or be eligible and willing to obtain and maintain, the required clearance. The posting states that applicants without live SC clearance will not be progressed.
• Desirable: Typically 3+ years of End User Compute, deskside, Tech Bar, or Modern Workplace support, with strong L2 troubleshooting capability.
• Desirable: Practical knowledge of Entra ID, Intune-managed devices, Autopilot, device enrolment, compliance, and application deployment.
• Desirable: Ability to troubleshoot identity, access, application, hardware, networking, VPN, printer, and peripheral issues.
• Desirable: Experience with asset records, stock control, and clear user communication.
• Desirable: Previous Tech Bar or walk-up support experience, confidence mentoring junior engineers, and a Microsoft 365, endpoint, Windows, or ITIL certification.

We are recruiting for a Tech Bar Specialist on behalf of a longstanding client with a reputation for quality and service, built over 30 years in the sector. This is a three-to-six-month contract in Reading, paying £220 per day inside IR35. The role supports a secure UK Government project, and working arrangements will reflect the needs of the secure service. We are ECS Recruitment Group Ltd, acting as an Employment Business in relation to this vacancy.