Tech Bar Specialist

• Provide advanced walk-up and deskside support across Windows endpoints, Microsoft 365, identity, access, applications, networking, and peripherals.
• Investigate and resolve complex incidents and requests, escalating to specialist resolver teams with clear evidence when required.
• Support VIPs and senior stakeholders, maintaining ownership and timely communication during priority issues.
• Build, rebuild, configure, swap, and prepare end-user devices using approved provisioning and security processes.
• Support stock, loan equipment, repairs, returns, asset records, and chain-of-custody requirements.
• Mentor Junior Specialists and contribute to knowledge articles, troubleshooting guides, and consistent support standards.
• Identify recurring issues and opportunities for proactive remediation, problem management, automation, or improved self-service.
• Support planned changes, onboarding events, device refresh, and site activities as part of the Tech Bar rota.
• Maintain high-quality ITSM records and ensure walk-up work is traceable in the service-management platform.

Technologies:

• Hardware
• Support
• ITIL
• ITSM
• LESS
• Microsoft 365
• Security
• VPN
• Windows
• Office 365

• Typically 3 years experience in Service Desk, desktop support, application support or End User Compute, including hands-on L1/L2 troubleshooting.
• Strong working knowledge of Windows 10/11, Microsoft 365, Teams, Outlook, OneDrive, identity and access, and endpoint support.
• Experience with ITSM tools, incident and request management, queue control, priority handling, and SLA-driven support.
• Ability to troubleshoot independently, gather evidence, and escalate with clear technical detail.
• Experience coaching or mentoring less-experienced analysts and improving team quality.
• Strong communication and customer ownership, including confidence supporting senior or demanding users.
• SC clearance is stated as essential; the posting says applicants without live clearance will not progress and also states candidates must hold, or be eligible and willing to obtain and maintain, the required clearance.
• Desirable: experience in End User Compute, deskside, Tech Bar, or Modern Workplace support, with strong L2 troubleshooting capability.
• Desirable: practical knowledge of Entra ID and Intune-managed devices, Autopilot, device enrolment, compliance, and application deployment.
• Desirable: ability to troubleshoot identity, access, application, hardware, networking, VPN, printer, and peripheral issues.
• Desirable: experience with asset records, stock control, and clear user communication.
• Desirable: previous Tech Bar or walk-up support experience and Microsoft 365, endpoint, Windows, or ITIL certification.

£57,200 - 57,200 per year Contract Full time NEW

Salary: £57,200 - 57,200 per year

We are supporting a longstanding client with a strong reputation for quality and service, built over 30 years in the sector. This Tech Bar Specialist contract supports a secure UK Government project in an onsite environment in Reading. The contract is for three to six months, at £220 per day inside IR35. Working arrangements will reflect the needs of the secure service. ECS Recruitment Group Ltd is acting as an Employment Business for this vacancy.