Software Engineer Sys 2

• Support and manage customerfacing software activities for Lam Etch and Deposition products and associated software applications, including escalation management, upgrades, patch creation and testing, and maintenance of installbase health at customer sites.
• Investigate, troubleshoot, debug, and resolve software and systemlevel issues by analyzing logs, reviewing code where needed, and collaborating with crossfunctional engineering teams to identify root causes and drive issues to closure.
• Partner with development, program management, and crossfunctional engineering teams to support new product and feature introductions by understanding product roadmaps and driving Alpha, Beta, and customer readiness.
• Validate new products, features, and fixes by creating and executing test plans, performing handson validation on tools, and documenting results to ensure customer readiness.
• Participate in technical and program reviews including Concept & Feasibility (C&F), FMEA, Alpha/Beta Readiness, design reviews, and escalation reviews, providing technical input and readiness assessments.
• Collaborate across cross functional teams to ensure timely issue resolution and continuous improvement in software quality.
• Drive effective customer communication by creating customerfacing documentation and notification packages related to software fixes, upgrades, and feature introductions.
• May visit customer sites to provide handson software support and validation; travel up to ~15% may be required.

• Bachelor’s degree in computer engineering, Electronics, Mechanical Engineering with 5+years of experience; or Master’s degree with 3+ years’ experience; or equivalent experience.
• Strong experience in Software troubleshooting, debugging and root cause analysis in complex systems, including analysis of logs and system behavior.
• Experience in customer facing software deployments like software upgrades or issue resolutions
• Working knowledge of Software development fundamentals, including the ability to review and understand code to identify issues and validate fixes
• Strong written and verbal communication skills to support customer facing documentation, technical reviews and effective collaboration with cross functional engineering teams

Preferred qualifications

Preferred Qualifications

• Prior experience with semiconductor capital equipment, industrial automation
• Familiarity with distributed or embedded control systems and software that interface closely with hardware.

CA San Francisco Bay Area Salary Range for this position: $86,000.00 -$183,000.00.

The above salary range for this position is relevant to applicants that reside or work onsite in the California, San Francisco Bay Area only. Salary offers will depend on factors that include the location you work from, your level, education, training, specific skills, years of experience and comparison to other employees already in this role. Actual salary may vary from salary offered due to numerous factors including but not limited to unpaid time off, unpaid leave, company mandated shutdown, and other relevant factors.

In the Global Products Group, we are dedicated to excellence in the design and engineering ofLam’s etch and deposition products. We drive innovation to ensure our cutting-edge solutionsare helping to solve the biggest challenges in the semiconductor industry.

The impact you’ll make

As a Software Engineer at Lam in the Product Support group, you will be at the forefront of delivering customerready software by serving as a critical bridge between the field and other engineering teams. Through deep technical troubleshooting, handson validation in the lab, simulator testing, and close collaboration with crossfunctional engineering teams, you will ensure software readiness, resolve complex customer issues, and support new product and feature introductions at customer sites across products and platforms. In this role, you will make a meaningful impact across Lam’s global installed base and product portfolio by delivering highquality outcomes where it matters most-at the customer.

In this role, you’ll make an impact across Lam’s entire product portfolio of equipment working within our centralized software engineering team, collaborating with some of the brightest minds in the industry., We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.