IT Coordinator

• Monitors, triages, and manages the IT ticket queue, categorizing incoming requests and routing technical issues to the appropriate IT technician or analyst.
• Tracks open tickets to ensure requests are resolved or escalated within expected timeframes and handles tickets where the resolution is administrative in nature.
• Coordinates new hire IT setup with Human Resources and hiring managers, including creating email accounts and ordering phones, laptops, and other equipment ahead of start dates.
• Coordinates employee transfer requests, updating account access, equipment assignments, and distribution list membership as employees change roles or locations.
• Manages employee separation checklists across IT, Security, and departmental stakeholders to ensure timely account deactivation and equipment return by the employee’s last day.
• Processes routine system and portal access requests (e.g., shared drives, SaaS applications) in accordance with established approval processes.
• Routes access requests requiring security or system-owner approval to the appropriate approver and tracks them to completion.
• Coordinates short and long-term equipment requests (laptops, tablets, scanners) for assignments and project needs.
• Manages printer and label-maker supply requests and coordinates non-technical printer issues (missing units, relocations, consumables) with vendors or technicians.
• Tracks equipment relocations associated with office and plant floor changes.
• Maintains accurate ticket documentation, resolution notes, and related records within the ticketing system.
• Prepares periodic activity and status reports on ticket queue volume and administrative request trends.
• Excellent written, oral, interpersonal, and organizational skills.
• Maintain a clean and safe work environment at all times.
• Continually look for ways to improve job efficiency and performance.
• Perform all reasonably related duties as assigned.

• One to two years progressively more responsible experience in office administration, HR coordination, or customer service experience.
• In addition to the knowledge normally acquired through a general high school education, the job requires a specialized skill or knowledge which may be obtained in high school or during a very brief period of intensive preparation outside of school; Associate’s degree or equivalent experience preferred.
• Basic proficiency with Microsoft 365 and general office/ticketing systems. Fundamental training on security threats, frameworks, and standards. Formal IT, networking, or programming training is not required.

Additional Requirements:

• Must be eligible to work on programs subject to ITAR (International Traffic in Arms Regulations).

Bonus Programs

• $1,200 Employee Referral Bonus - Paid in monthly increments.
• Quarterly Bonus- based on business unit metrics

Health Benefits

• Health Insurance (Medical, Dental, Vision) with Flex Spending or Health Savings Accounts
• Free high-deductible health plan for employee only coverage.
• New Hires are eligible for health insurance benefits on day one!
• Company provided short-term and long-term disability coverage
• Employee Assistance Program- including legal & professional counseling services

Paid Time Off

• Paid and unpaid vacation totaling 6 weeks (years of service determines paid portion)
• 8-week paid sabbatical for every 10 years of service
• Paid Holidays
• Parental Leave

401(K) & Roth 401(K)

• 50% match up to 6% for all participating employees.

Educational Support

• Tuition Reimbursement for job-related and certificate programs
• Dependent scholarship to cover up to 100% of tuition cost for child dependents
• Use of training grants like GoingPro to allow for professional development

Childcare

• Flex Spending Account for childcare
• Tri-Share childcare program (2/3 of childcare costs covered)

Company Events

• Annual company picnic
• Annual golf outing
• Annual holiday party

Other Perks

• White-Caps baseball ticket raffles
• Discounts available at: MVP Athletic Club, Stellantis, Bedslide, Enterprise rentals, RX Optical
• Clean work environment
• Smooth pace of work
• Family owned and operated.
• Security of work for an established, growing company that serves a diverse customer base.
• Bi-Weekly Pay