IT Support Specialist

The HOMAGE IT Support Specialist will provide technical assistance, support, and troubleshooting for team member’s hardware, software, and network-related issues. As an IT Support Specialist, they will ensure that all IT systems function efficiently and effectively to support daily business operations. They play a critical role in maintaining IT infrastructure, setting up new systems, and contributing to the overall improvement of our IT services., * Provide first-line support to end users for technical issues related to hardware, software, and network systems, responding to requests via phone, email, or in-person.

• Diagnose and resolve issues related to operating systems, applications, networks, printers, and other IT equipment.
• Set up and configure new hardware and software, ensuring all systems are up to date and running efficiently.
• Assist in training staff on software applications, hardware usage, and IT security best practices.
• Regularly monitor IT systems to identify potential issues, perform maintenance tasks, and ensure network security.
• Maintain accurate records of support tickets, troubleshooting steps, resolutions, and user interactions.
• Document internal procedures and maintain a knowledge base.
• Work closely with the IT team to implement upgrades, troubleshoot more complex issues, and contribute to system enhancements.
• Track and prioritize IT support tickets, ensuring timely resolution and customer satisfaction.
• Maintain inventory of IT equipment, including computers, peripherals, software licenses, and other assets.
• Provide remote support for users working off-site or from home when necessary.
• Other related duties as assigned.

• Associate’s degree or equivalent experience in Information Technology, Computer Science, or related field.
• Minimum of 2 years of IT support or helpdesk experience, providing technical support in a corporate environment.
• Strong knowledge of Windows and macOS operating systems.
• Familiarity with office productivity tools (e.g., Microsoft Office Suite, Google Workspace).
• Knowledge of networking concepts, TCP/IP, VPNs, and firewalls.
• Experience with Active Directory, Exchange, and remote desktop tools.
• Basic knowledge of IT security best practices and protocols.
• Excellent troubleshooting skills with the ability to quickly identify issues and implement solutions.
• Strong verbal and written communication skills with the ability to explain technical concepts to non-technical users.
• Excellent customer service skills, with a focus on providing a positive user experience.

• Medical, dental, and vision insurance coverage
• Life insurance paid 100% by HOMAGE with the opportunity to purchase additional coverage
• 401k with Employer Match
• Employee Assistance Program
• Career growth and development
• Unlimited Vacation Time
• Paid Parental Leave
• Paid holidays
• Team Member discount on HOMAGE products

HOMAGE will make reasonable accommodations for team members for known physical or mental limitations unless the accommodation would impose an undue hardship on the operation of our business.

HOMAGE is an equal opportunity employer.