Role details

Contract type

Temporary contract

Employment type

Full-time (> 32 hours)

Experience level

Experienced

Experience required

2 years minimum

Working hours

Regular working hours

Job source

www.thejobnetwork.com

Tech stack

Software Applications System Configuration Data Transmissions Disaster Recovery IT Management Microsoft Office Network Architecture Remote Desktop Services Azure Active Directory Software Deployment Information Technology User Accounts

Job description

• Resolve escalated technical issues from the service desk, ensuring timely resolution and customer satisfaction
• Provide advanced troubleshooting and support for PCs, mobile phones, iPads, and peripheral hardware
• Support remote field personnel via remote desktop tools and phone communication to ensure operational continuity
• Manage and execute complex software installations, configurations, and updates across the organization
• Administer user accounts, groups, and permissions within Microsoft Entra ID and Exchange Online
• Assist in creating and maintaining technical documentation, standard operating procedures, and knowledge base articles
• Perform hands-on hardware deployment, reclamation, and disposal for end-user computing equipment
• Collaborate with HR and business units to execute the technical requirements of employee onboarding and off-boarding processes
• Identify recurring technical trends and perform root cause analysis to suggest permanent fixes rather than temporary workarounds
• Assist in the implementation of new technology solutions and end-user computing projects as directed by IT leadership
• Provide guidance, coaching, and informal mentorship to Tier I Support Services
• Ensure compliance with company security policies and assist with physical and virtual security management
• Assist with software license tracking and compliance enforcement
• Support disaster recovery efforts and emergency management tasks as needed

Requirements

• Bachelor’s degree in Information Technology or related field, or equivalent experience leading enterprise IT support teams
• 2 years of Information Technology-related experience
• Experience with PCs, mobile phones, iPads, and software support
• Experience supporting remote field personnel
• Experience with desktop support running Microsoft Windows 11 or newer and Microsoft Office
• Experience with incident management tools
• Experience installing, configuring, and supporting software applications
• Experience researching technical issues and finding best-fit resolutions
• Basic understanding of network infrastructure, server infrastructure, data communications, and telecommunications systems
• Understanding of basic security principles, procedures, and policies
• Demonstrated ability to communicate effectively with peers and all levels of management
• Strong interpersonal, written, and oral communication skills
• Ability to present ideas in user-friendly language
• Comfortable working with all levels of the organization
• Strong organizational skills and demonstrated ability to be detail-oriented
• Willingness to travel to remote sites

Apply for this position

This job is hosted externally. Click below to view the full posting and apply.

Apply on www.thejobnetwork.com

Prepare application

• Draft this with your agent
• Open in Claude
• Open in ChatGPT
• Copy prompt