IT Support Coordinator

• Provides technical support to users by answering questions and troubleshooting problems via telephone, email, trouble tickets, or chat.
• Diagnose and resolve hardware, software, and network issues in a timely and efficient manner.
• Set up, configure, and deploy computers, mobile devices and accessories.
• Provide new user account set-up and assist with onboarding and offboarding.
• Collaborate with other IT team members to escalate and resolve complex issues.
• Maintain accurate records of help desk interactions, resolutions, and follow-up actions using Ticket system.
• Assist with management of inventory of IT equipment.
• Assist with updating and patching software and hardware.

We’re growing - and growing quickly - so we’re seeking motivated and highly talented people to join our team. We’re currently looking for a resourceful problem solver for an IT Support Coordinator opening. The position will work out of our Milwaukee headquarters. Your Next Career! If you’re truly a problem solver, and have the following skills and experience, apply today so we can get a conversation started that will change your career:

• High school diploma or GED required. Certifications and/or associate degree (any area of IT) is a plus.
• One (1) year of IT or related coursework is preferred
• Working knowledge of computer systems, networking concepts, mobile devices, Windows 10 and 11, and Windows 365.
• Experience with remote support tools a plus.
• Ability to fully investigate issues, develop solutions, and prioritize multiple tasks in a fast-paced environment.
• Strong communications and customer service skills

Schedule: Monday-Friday 8am-5pm **Position to start on November 30th Why FRED? FRED’s growth fuels career opportunities and advancement for our team members. We also offer one of the most comprehensive benefits packages in the industry, which includes:

• Competitive base hourly rate with bonus incentives.
• Comprehensive health, dental, vision, disability, and life insurance coverage.
• 401(k) plan with company match and immediate vesting.
• Health Savings Account (HSA) option with $1,000 annual employer contribution.
• Paid time off, vacation days, and 14 paid holidays.
• Paid Medical Leave & Parental Bonding Leave.
• Rent discount: 20% for Full-Time employees, 10% for Part-Time employees on all market rate apartments.
• Daycare discount: 10% discount with The Leaning Experience daycare centers.
• Paid training & development opportunities.
• Engaging team-building activities via company-sponsored outings, events, and charitable initiatives.