Intermediate IT Specialist

Job Title: IT Support Technician Responsibility:Provide assistance with deployments, support, troubleshooting, repair, and maintenance of all technology including desktops, laptops, tablet devices, cellular devices, printers, and other devices typically kept in a workplace environmentQualifications:* 5+ years IT experience (Desktop support, IT Technician, Deployment specialist?)* Past experience in hardware deployment* Working knowledge of Windows PC, Apple / Mac, and Android devices, including experience installing and configuring operating software and joining computers to a domain* Experience with Mac OS and IMAC, and MacBook* Experience with deployment automation tool: Desktop Central (a plus), Ivanti, SCCM, Alterix,Tasks:* End-user support, troubleshooting, Windows 10, macOS/Mac OS X, Office 365, access management (Active Directory, Azure)* Remote access and work from home support, assisting with troubleshooting VPN, audio/visual and remote meetings* Monitor Service Desk queue, identify priority requests, resolve problems and escalate as required* Onboarding/offboarding end-user access, accounts and application entitlements* Participate in the execution of special projects and deployments* Be organized, self-motivated, ongoing learner, who is able to work as part of a team* Have a good time management, time efficient* Be able to lift up to 10 lbs- (Laptop only)/ no heavy equipment* Self-sufficient and able to work independently Job Title: IT Support Technician Responsibility:Provide assistance with deployments, support, troubleshooting, repair, and maintenance of all technology including desktops, laptops, tablet devices, cellular devices, printers, and other devices typically kept in a workplace environmentQualifications:* 5+ years IT experience (Desktop support, IT Technician, Deployment specialist?)* Past experience in hardware deployment* Working knowledge of Windows PC, Apple / Mac, and Android devices, including experience installing and configuring operating software and joining computers to a domain* Experience with Mac OS and IMAC, and MacBook* Experience with deployment automation tool: Desktop Central (a plus), Ivanti, SCCM, Alterix,Tasks:* End-user support, troubleshooting, Windows 10, macOS/Mac OS X, Office 365, access management (Active Directory, Azure)* Remote access and work from home support, assisting with troubleshooting VPN, audio/visual and remote meetings* Monitor Service Desk queue, identify priority requests, resolve problems and escalate as required* Onboarding/offboarding end-user access, accounts and application entitlements* Participate in the execution of special projects and deployments* Be organized, self-motivated, ongoing learner, who is able to work as part of a team* Have a good time management, time efficient* Be able to lift up to 10 lbs- (Laptop only)/ no heavy equipment* Self-sufficient and able to work independently

• 5+ years IT experience (Desktop support, IT Technician, Deployment specialist?)

• Past experience in hardware deployment

• Working knowledge of Windows PC, Apple / Mac, and Android devices, including experience installing and configuring operating software and joining computers to a domain

• Experience with Mac OS and IMAC, and MacBook

• Experience with deployment automation tool: Desktop Central (a plus), Ivanti, SCCM, Alterix,Tasks:

• End-user support, troubleshooting, Windows 10, macOS/Mac OS X, Office 365, access management (Active Directory, Azure), * Be organized, self-motivated, ongoing learner, who is able to work as part of a team

• Have a good time management, time efficient

• Be able to lift up to 10 lbs

• (Laptop only)/ no heavy equipment

• Self-sufficient and able to work independently