Remote IT Specialist

We are looking for a Remote IT Specialist to join our all-star technical team. You’ll be a key player in keeping our systems secure, stable, and running smoothly for both our internal teams and external clients. From troubleshooting complex hardware issues to configuring cloud environments, you’ll be trusted to solve problems before they disrupt business.

This isn’t just a ticket taker role you’ll be collaborating with decision-makers, contributing to infrastructure planning, and playing a critical part in helping us scale safely and smartly.

What You’ll Handle Day-to-Day

• Provide advanced technical support for hardware, software, servers, networks, and end-user devices

• Manage user access, security policies, and remote system setups

• Configure and troubleshoot VPNs, firewalls, and network routing issues

• Maintain and monitor cloud services (Microsoft 365, Google Workspace, AWS, Azure, etc.)

• Ensure all devices and endpoints are secured, patched, and compliant

• Assist in deploying new tools, systems, and upgrades across departments

• Create and maintain internal documentation for IT procedures and best practices

• Act as a liaison with vendors and escalate critical issues when needed

• Conduct regular audits to ensure system integrity and optimize performance

• Support cross-functional teams during infrastructure projects or software rollouts

Information Technology & Information Systems, Information Technology & Information Systems, Identify Issues, Cloud Computing, Problem Solving Skills, Hardware Administration, Technical Support, Software Administration, Systems Administration/Management, Firewalls, 3+ years in an IT Specialist, IT Support, or SysAdmin role

• Deep understanding of Windows, MacOS, and Linux environments

• Comfortable with cloud platforms like Azure, AWS, or Google Cloud

• Solid grasp of networking (TCP/IP, DNS, DHCP, VPNs, firewalls)

• Hands-on experience with MDM tools (e.g., Jamf, Intune, Kandji)

• Strong cybersecurity awareness you think 3 steps ahead of potential threats

• Excellent communication and time management skills you know how to manage your day and keep others informed

• Bonus: scripting skills (PowerShell, Bash, or Python), or experience with automation tools like Ansible or Terraform

At Everglade Works, we believe top-tier work deserves top-tier rewards. Here’s what we bring to the table:

Financial & Career Growth

• Competitive salary with annual raises

• Performance-based bonuses

• Annual learning & certification budget

• Paid training, workshops & conferences

• Internal promotion pathways we build leaders

Well-being

• Comprehensive health, dental & vision coverage (US-based team)

• Mental health support: therapy stipends & wellness check-ins

• Remote work stipend: we help you set up your space

• Monthly wellness credit (gym, massage, fitness apps, etc.)

Work-Life Balance

• 100% remote forever work from where you thrive

• Flexible hours own your time

• Generous PTO policy (no counting days with guilt)

• Paid holidays and end-of-year company shutdown

Extras That Actually Matter

• Paid parental leave (yes, both parents)

• Annual tech upgrade allowance

• Coworking space membership (if you want it)

• Company swag drop-offsyoull rep us in style

• Virtual team retreats and real-world meetups

Everglade Works is a tech company building reliable, innovative, and secure digital infrastructure for businesses that power industries around the globe. We don’t just fix things we future-proof systems, and we build a workplace where people are supported, trusted, and given space to do their best work., Everglade Works is an equal opportunity employer. We believe in building a workplace that reflects the real world diverse, inclusive, and full of talent. No matter your background, we want to hear from you.