IT Systems Support Technician

What you’ll doServe as first point of contact for IT support requests across 200+ usersResolve Tier 1 issues directly: password resets, account lockouts, Outlook and Teams troubleshooting, OneDrive and SharePoint access, printer and peripheral issuesHandle Tier 2 work independently: Intune device policy adjustments, SharePoint permission and library administration, basic Power Automate flow maintenance, Entra ID user and group management, mailbox configuration changesEscalate complex architecture, security, and infrastructure issues to our MSP and track them through resolutionExecute new hire onboarding and offboarding procedures (account creation, mobile device assignment, equipment provisioning)Deploy and support iPhones and Android devices through Intune, Apple Business Manager, and Samsung KnoxProvide hands-and-eyes support for office hardware, networking, and audio/visual equipmentMaintain and organize SharePoint document libraries and contribute to our IT knowledge baseSupport our CMMC Level 2 compliance program in coordination with our MSP and external compliance partnerRequired2-4 years of hands-on IT support experience in a business environmentSolid working knowledge of Microsoft 365 administration (Exchange Online, SharePoint Online, Teams, OneDrive)Hands-on experience with Entra ID or Active Directory: user provisioning, group management, password and MFA supportExperience with Intune or another MDM platform, including device enrollment and policy assignmentComfortable running and modifying PowerShell scripts for Microsoft 365 administrationStrong written and verbal communication - you’ll be working with users at every technical levelAbility to work on-site at our Georgia office dailyStrongly preferredCompTIA A+, Microsoft MS-900, or MS-102 certificationMobile device deployments at scale (50+ devices via Intune, Apple Business Manager, or Samsung Knox)Experience with ticketing systems (SuperOps, Jira Service Management, or similar)SharePoint Online administration and Power Automate experienceConstruction, AEC, or government contracting industry experienceNice to haveMicrosoft SC-300, MS-700, or AZ-104 certificationsFamiliarity with M365 GCC or GCC High tenantsFamiliarity with CMMC, NIST 800-171, or other federal compliance frameworksExposure to SIEM/EDR tooling (Wazuh, Microsoft Defender for Endpoint)Basic networking knowledge (DNS, DHCP, VPN troubleshooting)Compensation and benefitsSalary: $65,000 - $75,000 per year, depending on experienceHealth insurance: Medical, dental, and vision coverageRetirement: 401(k) plan with company matchPaid time off: Vacation, sick leave, and paid company holidaysProfessional development: Paid Microsoft certification vouchers and study timeWhat we offerA clear growth path: this role is positioned to expand into systems administration as you build expertiseDirect exposure to enterprise tooling: M365 GCC, Intune, Wazuh SIEM, and an active federal compliance programWorking alongside an experienced MSP and senior leadership invested in IT done rightOn-site role at a stable, growing federal contractor

• 2-4 years of hands-on IT support experience in a business environment
• Solid working knowledge of Microsoft 365 administration (Exchange Online, SharePoint Online, Teams, OneDrive)
• Hands-on experience with Entra ID or Active Directory: user provisioning, group management, password and MFA support
• Experience with Intune or another MDM platform, including device enrollment and policy assignment
• Comfortable running and modifying PowerShell scripts for Microsoft 365 administration
• Strong written and verbal communication - you’ll be working with users at every technical level
• Ability to work on-site at our Georgia office daily

Strongly preferred

• CompTIA A+, Microsoft MS-900, or MS-102 certification
• Mobile device deployments at scale (50+ devices via Intune, Apple Business Manager, or Samsung Knox)
• Experience with ticketing systems (SuperOps, Jira Service Management, or similar)
• SharePoint Online administration and Power Automate experience
• Construction, AEC, or government contracting industry experience

Nice to have

• Microsoft SC-300, MS-700, or AZ-104 certifications
• Familiarity with M365 GCC or GCC High tenants
• Familiarity with CMMC, NIST 800-171, or other federal compliance frameworks
• Exposure to SIEM/EDR tooling (Wazuh, Microsoft Defender for Endpoint)
• Basic networking knowledge (DNS, DHCP, VPN troubleshooting)

• Salary: $65,000 - $75,000 per year, depending on experience
• Health insurance: Medical, dental, and vision coverage
• Retirement: 401(k) plan with company match
• Paid time off: Vacation, sick leave, and paid company holidays
• Professional development: Paid Microsoft certification vouchers and study time

What we offer

• A clear growth path: this role is positioned to expand into systems administration as you build expertise
• Direct exposure to enterprise tooling: M365 GCC, Intune, Wazuh SIEM, and an active federal compliance program
• Working alongside an experienced MSP and senior leadership invested in IT done right
• On-site role at a stable, growing federal contractor