Helpdesk Admin

We are currently seeking a proactive and highly organised Helpdesk Administrator to join a busy and fast-paced team based in Enfield. This is a temp-to-perm opportunity for the right candidate, with the potential for hybrid working after a couple of months. You will play a key role in supporting the operational team, coordinating work orders, liaising with clients, subcontractors and operatives, and ensuring the smooth running of daily schedules and reporting., + Raise and allocate work orders from client phone calls and emails using internal systems

• Work closely with Contract Managers/Supervisors to allocate daily and emergency works
• Book appointments with sites and subcontractors using internal systems
• Process operative timesheets, update spreadsheets and ensure accurate records for payroll
• File and maintain job documentation including photos and supporting paperwork
• Daily updates of WIP reports and internal trackers to minimise outstanding jobs
• Handle client queries and recalls across multiple contracts professionally
• Maintain lone working records and carry out regular welfare calls to operatives
• Ensure compliance and document accuracy - including RAMS, job sheets, materials used
• Upload documents to client systems to support invoicing and contract compliance
• Support administrative duties as requested by managers and senior leadership
• Keep client portals updated with job progress and documentation

• Previous experience in a coordinator or administrative role, ideally within maintenance, construction or facilities
• Excellent organisational skills and attention to detail
• Strong communication skills and confidence in dealing with clients, operatives, and management
• Proficient in MS Office and ability to pick up internal systems quickly
• Comfortable working in a fast-paced, high-volume environment