Helpdesk Administrator

Full time administrator and helpdesk coordinator required for a reactive property maintenance company located in Southend-On-Sea which executes works in central London.

Responsibilities

• Customer service skills.
• Receiving acceptance of works instruction via phone, email or client portal.
• Uploading works instruction/details to company portal.
• Manage schedules for engineers and allocating work to third parties where required.
• Coordinating works with clients from start to finish with all necessary updates throughout the duration.
• Maintain and organize company records, both electronic and paper files.
• Issuing compliance certificates to clients.
• Update and maintain internal databases, spreadsheets, and records.
• Organizing and ordering of materials in certain circumstances.
• Producing quotes.

• Proven experience in administrative or office management roles.
• Strong organizational and multitasking skills.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, etc.).
• Ability to work independently and as part of a team.
• Strong attention to detail and problem-solving abilities.
• A positive, proactive attitude with a willingness to learn.
• A general understanding of basic building services (optional).

Pulled from the full job description

• Company pension
• On-site parking