Support Engineer - Foundation

Join our Technology Services team and help deliver the digital tools that support frontline patient care across Bristol, Southmead and Weston sites. As a Level 2 Support Engineer, you will provide hands-on technical support for desktops, laptops, mobile devices, Microsoft 365 and peripheral equipment, ensuring staff have reliable technology to deliver excellent healthcare.

You will be responsible for building, deploying and supporting iPhones, iPads and desktop devices, diagnosing hardware faults, assisting with project rollouts, maintaining asset records and managing IT equipment throughout its lifecycle. The role also includes stock control, equipment deployment, user guidance and ensuring compliance with software licensing and cyber security standards.

We are looking for a customer-focused individual with strong Windows troubleshooting skills, excellent communication abilities and a practical approach to problem solving. A UK driving licence is essential as travel between sites is required.

This is an excellent opportunity to develop your technical expertise within a large NHS digital environment while contributing to projects that directly support clinical and operational services. Participation in a 24/7 on-call rota may be required.

If you enjoy technology, teamwork and delivering outstanding customer service, we’d love to hear from you. Main duties of the job

As a member of the Level 2 support team, the post holder is responsible for delivering desktop software and hardware support across the Group, with a particular emphasis on managing the mobile device fleet, primarily consisting of iPads and iPhones.

Key responsibilities include the build, deployment, and administration of mobile devices; imaging, encrypting, and deploying new IT equipment; and providing basic user support. The post holder assists with project implementation, Windows desktop operating systems, iOS and Android platforms, hardware fault diagnosis and Microsoft 365. They are also responsible for handling stock logistics, maintaining an accurate asset register, and ensuring compliance with software licensing agreements. Tasks are assigned via the Groups IT Service Desk and must be managed efficiently, often based on the physical route through the organisation.

Additionally, they may be required to participate in a, 24/7 on-call rota to provide out-of-hours support, the rota currently covers:

Weekdays: Monday to Friday 1700 - 0700

Weekends: Friday 1700 to Monday 0700

• Educated to A level standard or equivalent, or equivalent experience

Desirable

• Microsoft Certified: Modern Desktop Administrator Associate
• ITIL Practitioner

Knowledge and Experience Essential

• Knowledge of Windows operating systems
• Hardware fault finding/resolution ability for desktop computer equipment, peripherals, and mobile devices
• Service Desk experience
• Proven track record in provision of excellent customer service in a busy environment

Desirable

• Working knowledge of iOS
• Experience of working within an ITIL-based environment
• Experience supporting iOS and Android devices
• Experience using DEP/VPP

Skills and Abilities Essential

• Valid UK driving license
• Good communication and listening skills, with the ability to interpret users’ concerns/issues into a technical resolution

Disclosure and Barring Service Check

Bristol NHS Foundation Trust brings together more than 28,000 staff to deliver over 160 clinical services across thirteen hospital locations,operatingfrom three main sites at Southmead, Bristol citycentreand Weston.

With an annual turnover of £2.3 billion, we are now one of the largest NHS trusts in the United Kingdom. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone’s throw of the countryside or beside the seaside, both with easy access to all that theSouth Westhas to offer.

Bristol NHS Foundation Trust values all people as individuals. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit andretaina workforce whichrepresentsthe rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your applicationin order toensurewe’remeeting our pledge.