Information Technology Technician (1 vacancy + 6 - Month Eligibility List)

Under the direction of the Dean, Information Technology and Institutional Research or appropriate Supervisor, provide technical and educational technology support for hardware and software to users; set-up, install and troubleshoot media and computer systems, and provide first level helpdesk support., * Setup, configure, deliver, maintain, and troubleshoot media equipment, computer systems, and peripheral devices. Install operating systems and other district supported software. Perform scheduled maintenance of technology and media equipment. E

• Provide technical assistance for helpdesk inquiries and district supported software; perform first level troubleshooting over telephone, in person; replace or repair broken equipment. E
• Process helpdesk request following standard procedures, log all help desk interactions, prioritize helpdesk requests according to urgency and department procedures, and prepare activity reports. Refer more technical and complex problems to other information systems and technology staff for resolution. E
• Assist in performing audio/video recording, editing and duplicating. E
• Track and maintain hardware inventory, information, and software licenses. E
• Assist with web and portal updates. E
• Assist with setting up and monitoring nightly backups. E
• Perform a variety of clerical duties in support of Information Technology. Gather data and prepare reports. E
• Research, evaluate and test new hardware and software; identify potential conflict with existing systems and contact hardware and software technical support if needed for technical issues.
• Assist with updating technology training materials as needed.
• Stay current with recent technology, changes, and updates.
• Perform related duties as assigned., * Applicants must be authorized to work for any employer in the U.S.
• College of the Desert does not offer sponsorship nor take over sponsorship for an employment VISA.

• Employment is contingent on residence in California.

• Incomplete application packages will not be considered.
• All submitted materials become the property of College of the Desert Community College District and will not be returned or copied and will be considered for this position only.

• Salary placement will be contingent on all materials submitted for this position.

• Applicant bears the sole responsibility for ensuring that the application package is complete when submitted.
• All travel arrangements will be at applicant’s expense.
• Application materials must be received by the deadline. Application materials received after the closing deadline will not be accepted., All DCCD employees are required to report to work on a regular and consistent basis, as scheduled, to assigned job.

College of the Desert is seeking individuals from a broad range of cultural heritages, socioeconomic backgrounds, genders, abilities, and orientations. As such, we prioritize individuals who fully demonstrate their understanding of the community we serve, the benefits of diversity in a professional and educational setting, and values creating a culture that brings people together. A successful candidate will value working in a collegial, collaborative environment that is guided by a commitment to inclusion, student education, and equity. An equity-minded individual is a person who already does or has demonstrated the desire to:

• Understand the importance of holding ourselves accountable as faculty, staff and leadership for closing equity gaps and engaging in equitable practices;
• Reframe inequities as a problem of practice and view the elimination of inequities as an individual and collective responsibility;
• Encourage positive race-consciousness and embrace human difference;
• Reflect on institutional and teaching practices and aim to make them more culturally responsive; and
• Strategically build buy-in and participation among colleagues for equity-related initiatives., Knowledge of: Hardware and software installation, configuration; collection of information and storing of data; audio-visual systems operations and maintenance; maintaining and upgrading systems; troubleshooting and assisting users; data entry; record-keeping techniques; interpersonal skills using tact, courtesy.

Ability to: Install, configure, and test hardware and software; learn and apply new technologies; operate a variety of equipment, including media, audio/video, and computers hardware; communicate effectively both orally and in writing to exchange information; establish and maintain cooperative and effective working relationships with others; demonstrate a sensitivity to and relate to persons with diverse socio-economic, cultural, ethnic, gender, ability, and sexual orientation backgrounds; understand and follow oral and written instructions; sit for extended periods of time; lift up to 25 pounds., Any combination equivalent to: Associate of Art in computer science, information systems or related area and two (2) years of experience working with the installation, configuration and maintenance of computers, media and related technology., * College Transcripts: For consideration of any educational coursework, degree(s) must be awarded at the time of application. Academic transcripts of all college level coursework showing date degree awarded from an accredited institution. Unofficial transcripts are acceptable at time of application. Successful candidate must provide official transcripts upon hire. Non-U.S. transcripts must include a certified U.S. evaluation (i.e., NACES agency: www.naces.org) at the time of application. Diplomas will not be accepted in lieu of the required transcripts.

• This position is scheduled 40 hours per week, 12 months per year.
• The schedule is Monday - Friday from 8:00 a.m. - 5:00 p.m.
• The primary location is Palm Desert Campus.
• The schedule and location are subject to change based on District need.

About College of the Desert The College of the Desert, Desert Community College District enrolls approximately 20,000 students each academic year with steady enrollment growth each year. College of the Desert embraces diversity in all forms and the right of all people to have access to quality higher education in a safe learning environment. Designated as a Hispanic-Serving Institution (HSI), College of the Desert administers an array of student programs specifically focused on student support and helping students achieve their educational and career goals. As a two-year college, we offer Associates Degree for Transfer, both in Art and Sciences, Associates Degrees, and Certificates across a wide range of disciplines.

College of the Desert is a district that consists of leadership, staff, and faculty who are committed to enhancing our community through supporting the academic success of all of our students including racially and ethnically diverse students, students with disabilities, students who are first generation to college, veterans, students of all ages, students with diverse socio-economic backgrounds, “dreamers”, and students of diverse sexual orientation and gender expression.

When you join College of the Desert you can expect to be part of a diverse, inclusive, and collaborative community. We provide students with a rich and dynamic learning experience that embraces differences, emphasizes collaboration, and engages students in and out of the classroom. We are committed to ensuring that College of the Desert is a welcoming place for the success of all students.

Interested in learning more about College of the Desert and the Coachella Valley? Visit the links below., DISTRICT RIGHTS: College of the Desert reserves the right to re-open, re-advertise, delay, or cancel filling this position.

The SELECTED CANDIDATE is required to complete the following prior to employment:

• Provide a Certificate of Tuberculosis Exam for initial appointment (Note: The certificate must be renewed every 4 years as a condition of continuing employment).
• Have fingerprints taken by a Live Scan computer at the candidate’s expense (Clearance must be received prior to the first day of employment).
• Present original documents for proof of eligibility to work in the United States(Note: We are unable to sponsor or take over sponsorship of an employment Visa at this time.) A Social Security Card will be required for payroll processing.
• Participate in a new hire onboarding, completing all required tasks and forms. May be required to complete a fitness for duty physical exam based on the job description, as applicable. *

Salary Placement: Contingent on education, experience, and department budget. All materials must be provided at the time of application for consideration.

The Immigration Reform and Control Act of 1986, Public Law 99-603, requires that employers obtain documentation from every new employee which authorizes that individual to accept employment in this country. The Desert Community College District (DCCD) will not sponsor any VISA applications nor take over any VISA.

Employees must reside in California while employed with the Desert Community College District (DCCD).

California Public Employees Retirement System and California State Teachers Retirement System:

A California Public Employees Retirement System (CalPERS) retiree may not accept employment until after the first 180 days of retirement. Anyone retired from CalPERS accepting permanent employment with the DCCD will be required to reinstate as an active CalPERS member. Please contact CalPERS for additional information regarding your retirement status.

Any active vested member of California State Teachers Retirement System (CalSTRS), who accepts employment with the DCCD to perform service that requires membership in CalPERS, is eligible to elect to continue retirement system coverage under CalSTRS