IT Operations Engineer

We’re hiring an IT Operations Engineer to keep our people productive and our systems secure. You’ll be the go-to person for end-user support on a Mac-first fleet. You’ll also automate how people join and leave our core systems, and own the evidence collection that keeps us SOC 2 compliant.

This role suits a hands-on troubleshooter who would rather script a fix once than repeat it ten times.

What you’ll do

End-user support

• Be the first line of support for hardware, software, access and network issues, in person and remote.
• Set up, manage and troubleshoot macOS devices, including enrollment, configuration profiles, updates and security settings.
• Manage the lifecycle of laptops and peripherals: procurement, inventory, repairs and retrieval.
• Write and maintain help-desk docs and self-service guides so common issues get solved without a ticket.

Onboarding and offboarding automation

• Build and improve automated workflows that grant and revoke access across our core systems (identity provider, email, collaboration and SaaS tools).
• Make sure new hires have a working laptop and the right accounts on day one.
• Make sure departing employees lose access promptly and completely, with devices recovered and data retained per policy.
• Script repetitive admin tasks and integrate tools through APIs where they don’t connect out of the box.

SOC 2 compliance

• Collect and organize evidence for SOC 2 controls, such as access reviews, device encryption, onboarding and offboarding records, and patch status.
• Automate evidence collection wherever possible to cut manual prep before audits.
• Partner with security and engineering to close control gaps and respond to auditor requests.

• 2+ years in IT support, IT operations or a similar role.
• Strong macOS experience: you’re comfortable administering, configuring and troubleshooting Macs at scale.
• Solid general troubleshooting skills across hardware, software, networking and SaaS access.
• Experience administering an identity provider or SSO platform and managing user access.
• Comfort with scripting (Bash, Python, or similar) to automate routine tasks.
• Clear communication and patience with non-technical colleagues.
• Good judgment with sensitive data and access, and an eye for detail.

Nice to have

• Experience with Rippling, especially its IT, device management or app provisioning features.
• Hands-on experience with an MDM such as Jamf, Kandji or Rippling MDM.
• Prior work supporting a SOC 2 audit or using a compliance platform such as Vanta or Drata.
• Experience with workflow automation tools (e.g., Zapier, Okta Workflows) or REST APIs.
• Some exposure to Windows or Linux endpoints., Required: Eligibility to work in the United States without sponsorship presently or in the future. Teleion has made the Seattle Business Magazine Washington’s 100 Best Places to Work list!

This is a full time role and Teleion offers full benefits, PTO, holiday, 401(k). See how other employees have reviewed us on Glassdoor.