Computer Technician

The General Computer Technician provides frontline technical support to students, teachers, and staff across the school district. This role ensures the reliable operation of hardware, software, classroom technologies, and network-connected devices. The technician delivers high-quality customer service, communicates effectively with non-technical users, and contributes to a positive, solutions-focused technology environment., Technical Support & Troubleshooting

• Provide multiple level technical support for district-issued devices, including Windows laptops/desktops, Chromebooks, iPads, peripherals, infrastructure and other software/services.
• Troubleshoot and resolve issues related to operating systems, software installations, printing, connectivity, user account access, services, etc.
• Assist with imaging, configuring, and deploying devices for students and staff.
• Support classroom instructional technology such as interactive flat panels, projectors, document cameras, and sound systems.
• Perform routine maintenance and updates on hardware and software.

Network & Systems Assistance

• Assist with basic troubleshooting of network connectivity for wired and wireless devices.
• Follow procedures for creating, updating, and closing help desk tickets.
• Support district technology initiatives, including device rollouts, inventory projects, and system upgrades.

Customer Service & Communication

• Communicate effectively with teachers, administrators, students, and parents in a professional and friendly manner.
• Translate technical issues into clear, understandable explanations for non-technical users.
• Maintain a customer-first mindset by responding promptly to service requests and following through to resolution.

Operational & Administrative Tasks

• Work with colleagues on identifying, troubleshooting, and resolving problems as they arise.
• Prioritize tasks based on urgency and instructional impact.
• Document solutions, procedures, and troubleshooting steps for knowledge-base use.
• Assist with managing device collection and distribution events as needed.
• Work on Chromebook repairs when necessary.

Technical Skills

• Working knowledge of Windows, macOS, ChromeOS, and iPadOS environments.
• Familiarity with basic to intermediate network concepts.
• Experience with device imaging, configuration, and management tools (e.g., Intune, , Google Admin Console, System Center).
• Ability to diagnose hardware failures and perform component replacements.

Soft Skills

• Strong interpersonal and customer service skills.
• Excellent verbal and written communication.
• Patience, professionalism, and the ability to remain calm under pressure.
• Strong organizational skills and attention to detail.
• Ability to manage time effectively and work independently.
• Willingness to learn new technologies and adapt to evolving district needs.
• Collaborative mindset, comfortable working in team-based environments., * Associate degree or technical certifications acceptable. Work experience.
• 1-2 years of relevant technical support experience, ideally in an educational or instructional technology service-oriented environment.
• Valid driver’s license; ability to travel between district schools as needed.
• Ability to lift and move equipment up to 40 pounds.
• Flexibility in work schedule.