Help Desk - Information Technology

We are seeking a motivated and customer-focused Help Desk Information Technology professional to provide technical support to end users. The ideal candidate will have foundational IT troubleshooting skills, experience supporting Windows and Apple computers, and the ability to resolve hardware, software, account access, and basic network-related issues. The successful candidate will assist users with technical problems, manage support requests through ticketing systems, and ensure timely resolution of IT issues while delivering excellent customer service., Provide first-level technical support to end users for hardware, software, and general IT-related issues. Troubleshoot Windows and Apple computers, including common operating system and application problems. Assist with user account management and access issues using Active Directory. Troubleshoot mobile devices, including basic configuration and connectivity issues. Diagnose and resolve basic network connectivity problems. Support common Microsoft applications and resolve routine software-related issues. Provide remote troubleshooting assistance when required. Log, track, update, and resolve support requests using ticketing systems. Escalate complex technical issues to the appropriate IT support teams. Maintain clear documentation of reported issues, troubleshooting steps, and resolutions. Communicate effectively with end users to understand technical problems and provide appropriate solutions. Follow established IT procedures, security guidelines, and service standards., Training will take place on-site, Monday through Friday, from 8:00 AM to 4:30 PM. Training may last from a few days to several weeks, depending on the candidate’s experience and technical proficiency. Regular shift start times may range between 6:30 AM and 9:30 AM. A permanent eight-hour work schedule with a 30-minute lunch break will be established based on operational requirements and candidate availability. The position will initially be on-site during training and the first few months of employment. Hybrid or remote work may become available after the candidate meets the organization’s established performance metrics and receives the required approval.

High school diploma or equivalent. At least one CompTIA, Microsoft, or other relevant IT certification. Basic computer troubleshooting and technical support skills. Ability to type at least 20 words per minute. Strong written and verbal communication skills. Preferred Qualifications 1 2 years of Help Desk or IT support experience. Experience using Active Directory for user account management. Familiarity with Windows and Apple operating systems. Basic knowledge of mobile device troubleshooting. Understanding of basic networking concepts and connectivity troubleshooting. Experience troubleshooting technical issues remotely. Familiarity with Microsoft applications, including common productivity tools. Experience using IT service management or ticketing systems. Strong customer service, problem-solving, and organizational skills., The ideal candidate is a dependable, service-oriented IT professional with foundational technical knowledge, a willingness to learn, and the ability to communicate technical information clearly to non-technical users. Candidates who demonstrate strong troubleshooting skills, attention to detail, and a commitment to customer satisfaction are encouraged to apply.